Senior Data Support Engineer(Apache Airflow)

St. James’s Place; Cirencester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

28 days annual leave

Private medical insurance

Generous pension

Enhanced parental leave

Protection benefits

EV salary sacrifice

Job summary

St. James’s Place is seeking a Senior Data Support Engineer to maintain and improve our Data Platform, including Snowflake and Apache Airflow, in a hybrid Cirencester office setup.

You will work within the IT Operations team to ensure high availability and resilience of cloud-based services. You will drive automation, mentor junior staff, and collaborate with architects to evolve the data platform while aligning with IT controls and governance.

Qualifications

• Experience with Snowflake and Apache Airflow in a data platform environment.
• Proven ability to manage incidents and maintain platform resilience.
• Experience with cloud-based SaaS/IaaS/PaaS environments and automation.
• Strong stakeholder engagement across engineers, architects and business users.

Responsibilities

• Provide expert-level support to the Data Platform including Snowflake and Apache Airflow.
• Resolve incidents and proactively monitor to ensure high operational resilience.
• Apply IT policies and controls to platform technologies.
• Support technical consultants and foster continuous learning and governance.
• Act as subject-matter expert for Snowflake and Airflow within Technology Operations.
• Collaborate with internal and 3rd party architects on Data Platform design.
• Understand business requirements to determine support needs and automation opportunities.
• Identify areas for automation to reduce manual effort and boost efficiency.
• Ensure data standards, security and regulatory compliance in architecture.

Skills

Snowflake

Apache Airflow

Incident management

Cloud environments

Automation

Stakeholder engagement

Job description

Senior Data Support Engineer(Apache Airflow)

Cirencester, United Kingdom

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success.This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: Permanent

Seniority: Mid-Senior Level

About the role:

As a Senior Support Engineer for our Data Platform, Snowflake and Apache Airflow, you will be a key part of the St. James’s Place(SJP) infrastructure team You will be responsible for ensuring the platform is maintained in line with provider recommendations to ensure a highly resilient service is available to our community. Resolving incidents, proactive monitoring and associated actions to deliver such a service. It also ensures that policies are met and support processes in place to support policies and IT controls, such as access controls, and recoverability testing.

We are a cloud first organisation and make extensive use of SaaS, IaaS, PaaS solutions. You’ll be keeping abreast of key developments and continuously driving for improvements through automation and performance tuning methods that could impact our database related systems as well as changes in tools, technologies or working practices that can be exploited to improve the services we deliver.

What you'll be doing:

• Provide expert-level support to customers using the SJP Data Platform technologies including Snowflake and Apache Airflow.


• Supporting incident resolution for the platform and proactively monitoring and maintaining it to ensure high level of operational resilience.


• Appling SJP IT policies and IT controls for the platform technologies.


• Carrying out technical support as required on the platform, supporting the technical consultants to foster a culture of continuous learning and improvement and feeding into governance as required.


• Acting as a subject-matter expert for Snowflake and Apache Airflow within the Technology Operations division providing guidance.


• Working closely with internal and 3rd party architects that manage and design the architecture for the SJP Data Platform.


• Supporting the Technical Consultant and understanding strategic business requirements, business drivers, and business capabilities (future and current state) to determine corresponding support requirements.


• Identifying areas for automation and process improvement to deliver automated functions which will significantly reduce manual repetitive effort and improve efficiency.


• Monitoring the application of data standards and architectures including security and compliance ensuring security is integrated into all database architecture solutions.


• Staying up to date with industry trends and advancements in the Data space, particularly Snowflake, and Apache Airflow.


• Sharing knowledge with the team through mentoring and coaching

About you:

We’re looking for a proactive, detail-driven support engineer with strong expertise in Snowflake and Apache Airflow, who thrives in a fast-paced, cloud-first environment. If you’re passionate about delivering resilient, high-quality services, building strong stakeholder relationships, and continuously improving through automation and innovation this role is for you.

• Strong hands‑on experience supporting data platforms, with expertise in managing Apache Airflow within a Snowflake based environment


• Proven ability to manage incidents, perform proactive monitoring and maintain high levels of platform availability and resilience


• Advanced troubleshooting skills across data pipelines, integration and storage, with the ability to diagnose root causes and resolve complex issues


• Experience working within cloud environments (SaaS, IaaS, PaaS) with an understanding of performance optimisation, automation and platform stability


• Strong stakeholder engagement skills, with experience supporting engineers, architects and business users in a fast-paced environment


• Ability to drive continuous improvement, including automation, process enhancements and mentoring or supporting more junior team members


• Knowledge of data platform security, governance and compliance within regulated environments


• Understanding of financial services or similar regulated industries and their data platform requirements

Special Requirements:

• Out of hours activity


• Travel as required to other locations or events

What's in it for you?

Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.

In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market‑leading benefits package tailored to support your wellbeing, financial security, and family life.

Our benefits include:

• 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.


• Private Medical Insurance – company‑funded cover for you and your immediate family


• Generous Pension Scheme – a non‑contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice


• Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.


• Protection Benefits – company‑funded critical illness cover, income protection, and life assurance


• EV salary sacrifice scheme through Tusker

Reasonable AdjustmentsWe're an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all, if you require reasonable adjustment(s) at any stageplease let us know by emailing us at [e-mail]
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career‑break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.