Senior Data Operations Consultant

Royal London; Alderley Edge; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Royal London is seeking a Senior Data Operations Consultant to join its Brand, Marketing and Corporate Communications team. The role focuses on delivering marketing data capabilities that support the Group’s brand and marketing function, owning and evolving the marketing data strategy to ensure safe, efficient data-led marketing across the business.

The role requires experience with marketing data, CRM platforms, and data journeys, with a willingness to learn SQL and related ETL processes across

Qualifications

• Experience in handling marketing data and data journeys.
• Familiarity with GDPR considerations in data handling.
• Knowledge or interest to learn SQL and data pipelines across platforms.
• Experience in an Agile environment.

Responsibilities

• Contribute to end-to-end data journey from source to send including ETL and cross-platform integration.
• Support and own improvements to streamline processes and build scalable operation.
• Enablement of marketing data accurately and timely.
• Collaborate with wider data and technology teams on marketing and engagement strategy.
• Understand and apply GDPR when gathering and managing consumer data.
• Proactively identify data process improvements and own data processes/documentation.

Skills

Customer segmentation

Digital marketing

CRM platforms

SQL

Data analysis

Tools

Microsoft D365

Customer Insights Data

Customer Insights Journeys

Git

Databricks

Alteryx

Job description

Contract type: 12 Month Fixed Term

Location: Edinburgh, Alderley Park, London

Working style: Hybrid 50% home/office basedWe have an exciting opportunity for a Senior Data Operations Consultant to join our Brand, Marketing and Corporate Communications team. You’ll play a pivotal role in delivering marketing capabilities that support the Group’s brand and marketing function. This is an exciting opportunity to own and support the marketing data strategy, ensuring data-led marketing is embedded across the business. You’ll help maintain and build future capabilities in line with group strategy and priorities, ensuring marketing is delivered safely, efficiently, and effectively.

Contract type: 12 Month Fixed Term Location: Edinburgh, Alderley Park, London Working style: Hybrid 50% home/office based We have an exciting opportunity for a Senior Data Operations Consultant to join our Brand, Marketing and Corporate Communications team. You’ll play a pivotal role in delivering marketing capabilities that support the Group’s brand and marketing function. This is an exciting opportunity to own and support the marketing data strategy, ensuring data-led marketing is embedded across the business. You’ll help maintain and build future capabilities in line with group strategy and priorities, ensuring marketing is delivered safely, efficiently, and effectively.

About The Role

• Contribute to the end-to-end data journey from source to send – covering ETL processes, cross platform integration, data quality and robust pipelines to deliver automated engagement activity across multiple channels.
• Support and own the continuous improvements needed to streamline and improve process flows and create a robust scalable operation.
• Support the marketing channel and engagement strategy. Be responsible for the accurate and timely enablement of all marketing data.
• Work closely with the wider data and technology teams to achieve the marketing and engagement strategy.
• Understand and apply the GDPR regulations when gathering, storing and managing the Consumer data.
• Challenge the norm. Be proactive in approach to data process improvements.
• Own the data processes and documentation associated with all data management

About You

• Skilled in customer segmentation, digital marketing and CRM platforms.
• Experience of working within Microsoft D365, Customer Insights-Data, Customer Insights-Journeys (Not Essential).
• Knowledge or interest to learn in SQL, ETL processes and the data journey across multiple platforms.
• Dealing with and transforming large sets of customer and prospect data and policy data.
• Able to leverage data and insight to drive customer engagement.
• Knowledge of PySpark and the Databricks environment would be advantageous.
• Experience of working in an Agile environment.
• Experience in analysing and interpreting data.
• Knowledge of propensity models and how this work and can be utilised in marketing and communications is desirable.
• Knowledge of code version control protocols such as Git.
• Knowledge of Alteryx or similar data manipulation tools.

If you think you would be a great fit for our team at Royal London but don’t meet all the requirements of the role, please get in touch as your application will still be considered.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. Inclusion, diversity and belonging. We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.