Senior Data Center IT Technician

Nebius; Newport; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and learning opportunity

Flexibility and ownership

Collaborative and innovative culture

Opportunity to work on impactful AI/ML

International environment and talented

Job summary

Nebius is seeking a Datacenter L2 IT technician to troubleshoot and resolve hardware issues in our datacenter operations. You will work on advanced server hardware problems, coordinate with L3 experts, and contribute to process improvements for IT hardware support.

The role requires strong Unix/Linux skills, data analysis capability, and excellent English communication. Day shift, on-site in the UK, with opportunities to grow and impact AI infrastructure projects.

Qualifications

• Knowledge of datacenters and server equipment.
• Advanced knowledge of IT hardware and practical troubleshooting experience.
• Advanced Unix/Linux knowledge and command-line skills.
• Experience with equipment monitoring, data analysis and presentation.
• Proactive and responsible approach.
• Excellent written and spoken English.

Responsibilities

• Solve challenging hardware related issues with servers, involving in-depth troubleshooting.
• Involved in hardware problem management, workarounds and solutions.
• Resolve L1/L2 tasks through ticket system.
• Update processes and documentation for IT hardware team.
• Collaborate with L3 Technician to improve SLA with complex diagnostics.
• Improve support processes, documentation and training materials.
• Basic level of network tasks, troubleshooting and support.

Skills

Datacenter knowledge

Server hardware troubleshooting

Unix/Linux command line

Data analysis and presentation

Proactive and responsible

English proficiency

Tools

Ticketing system

Network troubleshooting tools

Job description

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

We’re looking for a Datacenter L2 IT technician to troubleshoot and solve data center IT hardware issues. This is a position for a technical expert working at the intersection of multiple technical and operational domains. Position is full time day shift.

Your responsibilities will include:

• Solve the challenging hardware related issues with servers, involving in-depth advanced level troubleshooting
• Involved in hardware problem management, workarounds and solutions
• Solve proactively L1/L2 tasks through ticket system
• Update new processes and documentation for IT hardware team
• Collaborate with L3 Technician to improve SLA with complex diagnostics
• Improve support processes, documentation and training materials
• Basic level of network tasks, troubleshooting and support

We expect you to have:

• Knowledge of datacenters, and server equipment
• Advanced knowledge of IT hardware and practical experience of troubleshooting
• Advanced skills working with the Unix/Linux operating system and command line
• Experience with equipment monitoring, data analysis and presentation
• Proactiveness and sense of responsibility
• High proficiency in spoken and written English

It will be an added bonus if you have:

• Knowledge of network equipment and troubleshooting in advanced level
• Driving license type B

Benefits & Perks:

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

What's it like to work at Nebius:

Fast moving- Bold thinking- Constant growth- Meaningful impact- Trust and real ownership- Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.