Senior Data Analytics Manager - Commercial Operations

HOLLAND AND BARRETT; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health and wellness retailer in London is seeking a Senior Analytics Manager to lead Commercial analytics. You will manage a team, influence trading strategies, and support data-driven decision-making across the organization. The ideal candidate has extensive analytics experience, leadership skills, and proficiency in BI tools. Flexible working arrangements are offered.

Benefits

Technology Incentive Scheme - bonus from 10%

Learning and Development opportunities

Company pension contributions

28 or 33 days holiday per year

25% employee discount on products

Free 24/7 Confidential Advice & Colleague Welfare

Mental Health First Aiders

Qualifications

• 6+ years of analytics experience including 2-4 years in management or stakeholder-facing roles, preferably in retail.
• Strong SQL skills and experience with BI tools.

Responsibilities

• Lead the analytics roadmap for Commercial Operations.
• Manage, coach, and develop a team of Commercial Analysts.
• Ensure delivery of dashboards and tools in Metabase.

Skills

Leadership

Commercial analytics expertise

Stakeholder influence

Delivery ownership

Technical understanding

Visualization skills

Communication

Collaboration

Education

Degree in Mathematics, Economics, Statistics, or Engineering

Tools

SQL

Metabase

Tableau

Power BI

Job description

About Data at Holland & Barrett

At Holland & Barrett (H&B), we want to empower everyone to live healthier, happier lives. With over 150 years of experience, we're the largest health & wellness retailer in Europe and a globally trusted brand. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people worldwide.

Our Analytics organisation is structured into five verticals: four embedded analytics areas aligned to key business functions, and a central Business Intelligence team focused on cross-functional reporting and performance enablement. Together with our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals.

As Senior Analytics Manager in the Core Business Analytics team, you will lead the Commercial (Ops) analytics vertical—covering pricing, promotions, stock exit, and operational performance. You'll manage a team of analysts, set the direction for how data is used across Commercial Ops, and partner closely with stakeholders in Trading, Pricing, Commercial Ops, and Supply Chain.

The Role

What You'll Do

1. Lead the analytics roadmap for Commercial Operations across pricing, stock exit, margin performance, and trading analytics.
2. Manage, coach, and develop a team of Commercial Analysts (mid and senior levels).
3. Partner with stakeholders across Trading, Pricing, Commercial Ops, and Supply Chain to shape priorities and drive impact through data.
4. Ensure delivery of dashboards and tools in Metabase that enable better decision-making on pricing, promotions, and markdowns.
5. Own planning and prioritisation across analytics workstreams, coordinating delivery with the BI and Data Engineering teams.
6. Guide deep-dive analysis into pricing performance, margin impact, and stock clearance effectiveness.
7. Ensure high standards in analytics output, including documentation, scalability, and reproducibility.
8. Influence strategy by embedding data in key commercial forums and decision cycles.
9. Champion the use of data across the commercial org, raising data literacy and coaching stakeholders on how to use insights.
10. Work with a modern data stack, including Redshift, BigQuery, Matillion, and Retool.

Location

This role is based in Nuneaton or London and is required to occasionally travel to other H&B locations. We support flexible and hybrid working arrangements with a minimum of 2 days in the office.

The Person

What We're Looking For

• Leadership: Proven ability to lead and grow a team of analysts, fostering a culture of delivery, curiosity, and collaboration.
• Commercial analytics expertise: Deep understanding of trading, pricing, margin, and product lifecycle in retail.
• Stakeholder influence: Trusted partner to Heads of Trading, Pricing, and Commercial Ops; capable of translating business needs into analytical strategies.
• Delivery ownership: Skilled in managing multiple workstreams, resource alignment, and delivering through others.
• Technical understanding: Strong SQL skills and experience with BI tools like Metabase, Tableau, Power BI, or Looker.
• Visualization skills: Ability to design clear, usable dashboards in Metabase or similar tools.
• Communication: Capable of presenting complex insights clearly at all levels, from squad to executive.
• Collaboration: Works effectively across functions with BI, Supply, Product, and Data teams to develop scalable data solutions.
• Education & Experience: Degree in Mathematics, Economics, Statistics, or Engineering, with 6+ years of analytics experience including 2-4 years in management or stakeholder-facing roles, preferably in retail or commercial operations.

Benefits

• Technology Incentive Scheme - bonus schemes starting at 10%.
• Learning and Development opportunities for long-term career growth.
• Company pension contributions.
• 28 or 33 days holiday per year for wellbeing and rest.
• Refer and Earn Scheme.
• Epic Extras benefits, discounts, and savings.
• 25% employee discount on H&B products from day one.
• Free 24/7 Confidential Advice & Colleague Welfare.
• Mental Health First Aiders among staff.
• Reward and Recognition schemes for colleagues.

The Company

Holland & Barrett is a trusted brand offering quality health foods, vitamins, and supplements. We plan significant growth and expansion, embracing change and speed, with a focus on teamwork, passion, and success. Join us and see how far you can go...

#LI-Hybrid

#LI-CM1