Senior D365 Business Central Support Consultant

INFINITY GROUP HOLDINGS LIMITED; City Of London; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading Microsoft Cloud Solution Partner is seeking a D365 Business Central Support Consultant to manage high-level support tickets and lead customer projects. This role offers unlimited paid holidays along with comprehensive benefits including private healthcare and flexible working. Ideal candidates will possess strong experience with Dynamics 365 Business Central and excellent stakeholder management skills. Join a dynamic team focused on continuous learning and growth.

Benefits

Unlimited Annual Leave

Private Healthcare

Life Assurance

Company Shares

Electric Car Scheme

Flexible Working

Weekly company events

Renovated office with break-out area

Qualifications

• Experience with Dynamics 365 Business Central is essential.
• Understanding of ERP systems and financial processes required.
• Strong stakeholder management skills needed.

Responsibilities

• Act as a senior escalation point for complex issues.
• Manage and resolve high-level support tickets within SLA.
• Lead small to medium-size customer projects.

Skills

Strong experience with Dynamics 365 Business Central

Solid understanding of ERP systems and financial processes

Proficient in troubleshooting and resolving complex technical issues

Excellent stakeholder management and communication skills

Strong problem-solving abilities and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Collaborative team player with a proactive and adaptable approach

Job description

D365 Business Central Support Consultant – Remote with unlimited paid holiday!

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organisations utilising Dynamics 365, Microsoft 365 and Azure.

Guided by core values of empathy, creativity, ambition, authenticity and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the wellbeing and growth of our employees, prioritising continuous learning and development through fully funded training programmes.

Our focus on people, expertise and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview

As a Support Consultant, you’ll play a pivotal role in managing high‑level support tickets and leading customer project work. You’ll be responsible for delivering exceptional service, resolving complex issues and ensuring successful project outcomes. This role requires excellent stakeholder management skills, a proactive mindset and the ability to work independently and collaboratively.

Skills and Working Characteristics

• Strong experience with Dynamics 365 Business Central
• Solid understanding of ERP systems and financial processes
• Proficient in troubleshooting and resolving complex technical issues
• Excellent stakeholder management and communication skills
• Strong problem‑solving abilities and attention to detail
• Ability to manage multiple priorities in a fast‑paced environment
• Collaborative team player with a proactive and adaptable approach

Responsibilities

• Support & Incident Management
• Act as a senior escalation point for complex Dynamics 365 Business Central issues
• Manage and resolve high‑level support tickets within SLA and KPI targets
• Provide remote support using service desk tools and maintain detailed documentation
• Customer Project Delivery
• Lead small to medium‑size customer projects, including upgrades, integrations and system enhancements
• Collaborate with clients to gather requirements, define scope and deliver solutions
• Ensure projects are delivered on time, within budget and to a high standard
• Stakeholder Engagement
• Build strong relationships with clients, acting as a trusted adviser
• Communicate effectively with internal teams and external stakeholders
• Provide regular updates and manage expectations throughout project lifecycles
• Process Improvement & Collaboration
• Identify opportunities to improve support processes and customer experience
• Share knowledge and best practices with the wider team
• Work closely with consultants, developers and account managers to ensure seamless service delivery

Benefits

• The opportunity to work for one of the leading Microsoft Cloud Solution Partners in the UK
• A great culture: highly ambitious, collaborative, humble – we pride ourselves on making colleagues and clients look cool
• Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working
• A newly renovated office with a break‑out area, decent coffee and a pool table
• Weekly company events (Think Bigger Friday with Drinks) and quarterly social events, including our own ‘Illuminate’ Annual Awards Gala, Christmas Party and summer fun – these are not mandatory but we welcome all partners and employees to join

Next Steps

• Apply with your current resume or link to your LinkedIn profile directly on our careers page – https://www.infinitygroup.co.uk/careers/
• Have a quick call with Dom or Keiran (our internal recruiters) to go over the position in more detail and answer any questions you have
• 1st stage interview, usually via Teams
• 2nd / final stage ideally in person – we like to meet everyone and show you around our amazing office