Senior Cyber Incident Responder

Canopius Group; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Senior Incident Responder, where you will play a crucial role in managing cyber incidents for policyholders. This exciting position offers the chance to work in a global team, providing 24/7 support and ensuring high-quality service delivery. You will be at the forefront of incident response, collaborating with various stakeholders and enhancing your knowledge of cyber threats. If you have a passion for customer service and a strong background in cyber security, this role is a fantastic opportunity to make a significant impact in a leading cyber insurance firm.

Qualifications

• Strong understanding of the cyber security landscape and data protection laws.
• Exceptional communication and project management skills required.

Responsibilities

• Provide 24/7 support to manage and triage cyber incidents.
• Coordinate with global teams to ensure effective incident management.
• Assist claims handlers and underwriters with external stakeholder relationships.

Skills

Cyber Security Knowledge

Project Management

Communication Skills

Data Protection Legislation Understanding

Crisis Management

Relationship Management

Customer Service Orientation

Adaptability

Education

Relevant Cyber Security Qualifications

Job description

Canopius is a market leading Cyber Insurer. In 2023, we in-sourced our cyber incident response service. The service is used by businesses with a cyber insurance policy from Canopius to receive immediate assistance in the event of a cyber incident. These incidents can be crippling for businesses and include business email compromise attacks, ransomware, social engineering events and many other scenarios. The Incident Responders arrange assistance from our panel of expert service providers (IT, legal, PR, etc) and then project manage the recovery efforts. They are a key front-line service relied upon in business-critical situations.

The Incident Responders work as a global team (with teams located in Sydney, London, and Chicago) to provide 24/7 coverage of new incidents. They are also part of a wider cyber claims team located in London, Chicago and New York. Incident Responders collaborate with the claims team to allow the claims team to assess the insurance position of new incidents. Incident Responders will also provide feedback for underwriters on emerging trends.

The Senior Incident Responder will be responsible for the proactive management of cyber incidents impacting our primary policyholders. They will be a key support of the CIMT Team Leads in London, Sydney, and Chicago in delivering a high quality service and the continual evolution of the offering. They will also provide sales support for our underwriters.

Responsibilities:

• To act in accordance with the Canopius claims vision: “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market”.
• As part of the global team of incident responders, provide 24/7 high quality service to triage, arrange assistance, and project manage cyber incidents notified by policyholders.
• Be a reassuring and friendly advisor to businesses caught up in the crisis that is a cyber incident.
• Proactively coordinate with Incident Responders across all 3 locations to effectively manage cyber incidents.
• Provide feedback to the Team Lead and other internal stakeholders on all aspects of cyber incidents and threat trends.
• Assist the claims handlers and underwriters with managing relationships with key external stakeholders (coverholders, panel service providers, brokers, etc).
• Continually develop and maintain knowledge of cyber threats and appropriate response methodologies.
• Coordinate in a professional manner with claims handlers and coverholders to resolve cyber incidents of a policyholder in a timely manner.
• Record and report on cyber incidents accurately, following set guidelines, fully utilising the resources available.
• Assist in the collection and compilation of incident data to support wider internal stakeholders.
• Conduct pre-breach initiatives with Canopius’ customers.
• In the event of any customer dissatisfaction, ensure that the Canopius Complaints Process is followed.

Skills and Experience:

Relevant qualifications and understanding of the cyber security landscape.
An understanding of International Data Protection Legislation.
A strong aptitude for project management.
A positive, enthusiastic and confident disposition.
Exceptional communication skills, both written and verbal.
Excellent listening skills.
Ability to articulate messages to a variety of audiences.
Ability to establish and maintain strong relationships across all levels within an organisation and external stakeholders.
Ability to influence others and move toward a common vision or goal.
Possess a flexible and adaptable attitude.
Able to work both independently and as a team player.
Willingness to take responsibility and accountability.
Act with honesty, integrity and fairness at all times.
Ability to prioritise and proactively meet deadlines.
Customer focused and keen to provide the highest quality of service delivery, driving forward improvements whenever identified.

The role may be ideal for someone currently working in incident response as a service provider but desiring to move away from “billable hours” to focus on the quality of the service provided to the businesses affected by the incident. We are happy to hear from veterans of the armed forces who experience in crisis management is particularly relevant. It is an exciting opportunity to join a market leading cyber insurer which is also the only cyber insurer operating a truly global in-house cyber response service.