Senior CX/UX Designer

Wolters Kluwer; Kingston upon Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fintech company in the UK seeks a Mid-Weight Product Designer to enhance user experiences across multiple platforms. The role involves collaborating with diverse teams to design user-friendly tools, conducting usability tests, and optimising web/mobile experiences. Ideal candidates have 5 years of experience in UI/UX, a strong portfolio, and proficiency with design tools like Figma and Sketch. This position may require onsite appearances during recruitment.

Qualifications

• 5 years' experience in a UI/UX role or 7+ in another digital role.
• Portfolio showcasing end-to-end design projects.

Responsibilities

• Lead design for new features and workflows across platforms.
• Ensure consistent design by applying our design system.
• Collaborate with teams to deliver user-centred solutions.
• Conduct usability testing and incorporate insights.
• Optimise responsive experiences across web and mobile.
• Produce polished prototypes and specifications.
• Support digital transformation efforts.

Skills

Proficiency with design/prototyping tools

Attention to detail

Collaboration in agile software teams

Excellent communication skills

Tools

Figma

Sketch

Adobe

InVision

Job description

Overview

We're looking for a Mid-Weight Product Designer to join the Global Platform Design Team at a leading fintech company. Based in the UK and reporting to the Head of Global Platform Design, you'll play a central role in shaping tools that simplify the work of accountants—and by extension, improve financial experiences for millions of people worldwide. Your role will be to seamlessly incorporate new features and innovations into our various product platforms. You'll work closely with product managers, engineers, other designers, and user researchers to ensure our solutions not only meet but exceed customer needs. With a strong focus on user-centred design, you'll help integrate our design ethos into a cohesive, user-friendly experience across multiple systems. You'll contribute to design efforts across a diverse ecosystem of platforms, including:

• MyAccount
• Support Portals
• Documentation Management Systems
• AVA
• This list is illustrative, not exhaustive, and will evolve as we continue our consolidation and digital transformation journey.

Responsibilities

• Lead design for new features and workflows across S.T.E.P MyAccount, Support Portals, Sitecore, and AVA.
• Ensure consistent, cohesive design across platforms by applying and extending our design system.
• Collaborate with the Global Platform Design Team, product managers, engineers, and user researchers to deliver user-centred solutions.
• Conduct usability testing, analyse findings, and incorporate insights into design iterations.
• Optimise responsive experiences across web and mobile.
• Produce polished prototypes, specifications, and documentation for smooth developer handover.
• Support the organisation's digital transformation efforts, helping consolidate systems into a more unified client experience.

Qualifications

• Strong proficiency with design/prototyping tools (e.g., Figma, Sketch, Axure, Adobe, InVision).
• Portfolio showcasing end-to-end design projects, ideally across complex platforms or enterprise systems.
• Strong self-organisation and attention to detail.
• Experience collaborating in agile software teams.
• Excellent communication skills with the ability to engage global stakeholders and explain design decisions.
• 5 years' experience in a UI/UX role (or 7+ years in another digital role with transferable skills).
• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Desirable Skills

• Experience designing within Salesforce, Sitecore, or custom-built enterprise platforms.
• Ai Prompt Engineering
• F.E. coding experience
• Experience evolving or extending design systems.
• Strong visual/motion design or microcopy skills.
• Background in technology, HCI, or fintech.
• Interest in designing for global scale and regulatory complexity.