Senior Customer Value Manager- 12 Month FTC

Tesco Bank; City of Edinburgh; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

A well-known banking institution is seeking a Senior Customer Value Manager in Edinburgh. The role involves managing trade and balance targets for Savings products and leading a team. Candidates should have a strong financial services background and excellent stakeholder management skills. This hybrid position offers a competitive salary of up to £90,000 plus benefits, including a generous holiday allowance and private medical insurance.

Benefits

Colleague pension scheme

Private Medical Insurance

Performance-related annual bonus

Generous holiday allowance

Colleague Clubcard with discounts

Enhanced maternity/paternity leave

Qualifications

• Experience in customer acquisition, particularly marketing strategies.
• Risk management experience.

Responsibilities

• Deliver against ongoing trade/balance targets for Savings products.
• Identify opportunities to optimise acquisition journeys.
• Monitor and review product performance and customer behaviours.

Skills

Financial services background

Strong commercial acumen

Stakeholder management skills

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Serving our customers, communities, and planet a little better every day.

Salary - Up to £90,000 + annual bonus & benefits

Location - Edinburgh - 12 Month FTC

Office Attendance - Our roles are hybrid; however, you should be able to travel to our Edinburgh office 2 days per week for this position.

Closing Date - Applications close 8th August at 5pm

A chance to thrive

We're looking for a Senior Customer Value Manager to join our Savings team at Tesco Bank, part of Barclays Bank UK Plc.

• Reporting to the Head of Customer Acquisition for Savings, this role will be key in supporting the delivery of our trade and balance targets for the Savings business.
• You'll have the opportunity to work closely with our Marketing and Customer teams, blending commercial targets and knowledge with customer led insights to inform and develop our approach to customer acquisition.
• You'll also be able to help deepen our understanding of the Savings market ensure we're set up for success to deliver great outcomes for customers.
• Great time to join and contribute to our growing successes and well as help shape our ongoing Savings acquisition strategy as part of the broader Barclays Group.

What you'll be doing

• Working closely with stakeholders from across the business to deliver against ongoing trade/balance targets for our Savings products.
• Management of BAU product performance including identifying opportunities to ensure our acquisition journeys and approach to acquiring new business is constantly optimised.
• Business case development and prioritisation of channel and trade driving activities to achieve long term plan forecasts and recruit value adding accounts.
• Operate a continuous improvement feedback loop with the Product Development teams to ensure delivery of planned continuous improvement projects and the associated benefits as early as possible.
• Monitor and review product performance and customer behaviours throughout the acquisition funnel to identify and resolve non-compliance with Bank policies and relevant regulatory codes/codes of conduct.
• Manage commercial results by analysing customer and market trends, monitoring financial results and adjusting/optimising planned activity accordingly.

We need you to have

• Financial serviced background with Savings experience.
• Strong commercial acumen.
• Ability to lead a team of varying skill sets and experience to deliver against key objectives and projects.
• Strong stakeholder management skills.

And if you have any of these, even better

• Experience in customer acquisition, particularly marketing strategies.
• Risk management experience.

We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us.

What's in it for you

• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we'll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

Everyone's welcome

We want all our colleagues to always feel welcome and be themselves at Tesco Bank. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

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How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

Why Tesco Bank?

Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.

It means we put your wellbeing first and give you bags of support, training and development, so you can build the career that's right for you. It's about looking after each other with the same care that we give to our customers.

We've created an environment where everyone feels included, accepted and welcome. Which means you can bring your whole self to work every day and totally thrive at the same time.

Lovely.

Say hello to life in Tesco Bank.