Senior Customer Technical Support Specialist, Informatics - 3rd Shift - REMOTE

Employer Industry: Diagnostics and Healthcare Technology

Why consider this job opportunity:
- Salary up to $42.00 per hour
- Eligible for bonus/incentive pay
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k)
- Opportunity to work remotely from home with a flexible schedule
- Supportive work environment that values diverse backgrounds and experiences
- Chance to contribute to improving patient lives through innovative diagnostic tools

What to Expect (Job Responsibilities):
- Provide technical phone troubleshooting and consulting for clinical laboratory and IT customers
- Resolve technical product issues to support a 24/7 customer support function
- Investigate issues to determine root causes and communicate product issues and improvements
- Collect and analyze data, documenting customer interactions and complaints according to FDA requirements
- Collaborate with Field Service or Field Applications teams for unresolved calls

What is Required (Qualifications):
- Associate's Degree or Bachelor's Degree in Medical Laboratory Technology or equivalent
- Minimum 3 years of experience with Laboratory Information System (LIS) customization/configuration and troubleshooting
- Previous Customer Technical Support experience
- Strong organizational skills and ability to work well under pressure
- Competency in diagnosing, resolving, and documenting complex technical issues

How to Stand Out (Preferred Qualifications):
- Experience with Beckman Coulter Remisol Advance middleware
- Proven ability to handle multiple priorities in a fast-paced environment
- Excellent communication skills for effective customer interaction

#Diagnostics #HealthcareTechnology #RemoteWork #CareerOpportunity #CustomerSupport

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