Senior Customer Support Administrator (home Based)

Equals One Ltd; Halifax; Remote; GBP 23,000 - 34,000; Full time

Job description

Senior Customer Support Administrator (Home Based)

Salary: Between A£23,000 to A£34,000 pa depending on experience + bonus

Location: Home Based - must live in Yorkshire (for occasional meetings and training)

Hours: Monday to Friday, between 9:00am - 5:30pm

Aqualine Wellness is looking for an experienced Senior Customer Support Administrator with a solid background in customer service and sales support. The ideal candidate will have handled inbound sales enquiries via phone and email.

We are a small, friendly, home-based team based in Huddersfield with big ambitions. Aqualine is a market-leading supplier of saunas, steam rooms, and other premium wellness products for both domestic and commercial customers. We have grown rapidly and are on a mission to become the leading online wellness retailer globally.

Key Responsibilities:

1. Responding to inbound sales and customer service enquiries via phone and email
2. Advising on product selection, promoting suitable items, upselling, and closing sales
3. Processing orders and updating CRM records
4. Supporting the sales process with accurate and efficient admin tasks
5. Managing and updating website content (Magento), including product listings, descriptions, images, and pricing
6. Coordinating logistics with warehouse and shipping partners
7. Verifying invoices and supplier statements
8. Troubleshooting basic technical issues
9. Managing stock and placing supplier orders
10. Conducting competitor pricing and product analysis
11. Creating blog content on new products, company news, and wellness topics

Essential skills and experience:

1. Minimum 2 years' continuous employment in a relevant customer service or sales admin role.
2. Strong customer service and interpersonal skills.
3. Confident communicator with a personable phone manner.
4. Ability to work independently and manage multiple responsibilities.
5. Proficient with Microsoft Excel and Outlook.
6. Experience with CRM/ERP systems (Odoo, Linnworks, QuickBooks a plus).
7. Skilled in managing website content and optimising product ranges.
8. Excellent literacy, numeracy, and attention to detail.
9. Experience in eCommerce platforms such as eBay, Amazon is a bonus.
10. Interest in wellness and lifestyle products is preferred.

Requirements:

1. Consistent employment history - we are looking for candidates who demonstrate long-term commitment and reliability.
2. Home office setup - quiet, dedicated room with reliable ethernet connection.
3. Prior experience working remotely.
4. Exclusive commitment to Aqualine (no other jobs or side businesses).

Due to the financial responsibilities of the role, references and background checks will be conducted in line with GDPR and insurance compliance.

INDLS