Senior Customer Success Partner - Cloud & BTP Exec Advisor

SAP SE

Greater London

On-site

GBP 70,000 - 110,000

Full time

6 days ago

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Job summary

SAP SE in Middlesex, United Kingdom, is seeking a Senior Customer Success Partner Advisor to act as a trusted advisor to customer executives, maximizing lifetime value and accelerating value through rapid adoption of SAP solutions, especially SAP BTP.

The role focuses on building executive relationships, driving renewals and upsells, and identifying expansion opportunities, with strong leadership and cloud delivery experience required. Occasional travel and a 0-10% travel expectation are noted.

Qualifications

Bachelor's degree or equivalent required.
Proven ability to handle difficult customer situations with executives.
Experience with cloud software solutions and delivery models.
Strong knowledge of SAP solutions and BTP.
Experience in renewals, expansions and upsells with executives.

Responsibilities

Build deep executive relationships and earn trusted advisor status with customers.
Drive customer adoption and consumption of SAP BTP capabilities.
Identify new opportunities to leverage SAP solutions for customers.
Mitigate churn and manage renewals of SAP solutions/services.
Identify sales leads and support sales in expansion and upsell efforts.
Manage crises and de-escalate customer situations.