Senior Customer Success Manager, U.K.

Wunderkind; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading marketing technology company is seeking a Senior Customer Success Manager to enhance client relationships and develop marketing strategies for top brands. The ideal candidate will have 5+ years of experience in client service and digital marketing, along with an entrepreneurial spirit and a proactive attitude. Join a dynamic team and contribute to driving the growth of client success and satisfaction.

Benefits

Equal opportunity workplace

Qualifications

• 5+ years experience in client service, account management, and/or digital marketing.
• Experience working with Fortune 500 companies.
• Strong technical skills or ability to learn quickly.

Responsibilities

• Own the relationship and success of Wunderkind's strategic customers.
• Develop a trusted advisor relationship with key stakeholders.
• Mentor a client strategist who will execute the marketing vision.

Skills

Account Management

Digital Marketing

Client Service

Communication

Project Management

Job description

About Wunderkind:

Wunderkind isa performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.

About the Role:

As a Senior Customer Success Manager, you will help senior leaders at large companies solve their most pressing digital problems through our cutting edge software platform. You will be tasked with building, maintaining, and growing relationships with our most strategic customers. This role requires a consultative and holistic approach to the customer lifecycle. This includes building out comprehensive marketing strategies, executing and optimizing those strategies, all while delivering next-level results and service.

The ideal candidate would be a strong leader and industry expert who is looking to directly impact the digital marketing strategy of some of the top brands in the world, and have a lot of fun while doing it.

If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth.

Responsibilities

• Own the relationship and ultimate success of Wunderkind's most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. These are companies like Hugo Boss, Ann Taylor and Comcast
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
• Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
• Ensure that customers derive maximum value from their investments in WKND and fully leverage our entire suite of services
• Mentor a client strategist who will help execute on your marketing vision; this position will have the opportunity to graduate into a full management role or simply manage our super elite clients

Desired Skills & Experience

• 5+ years experience in client service, account management, and/or digital marketing
• Experience working with Fortune 500 companies
• Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
• Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
• Strong technical skills or the ability to quickly learn technical concepts
• Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
• Proactive and energetic attitude with the desire to be a key player on a results-oriented team
• Entrepreneurial spirit with with a passion for the marketing technology space and a healthy dose of humility
• Desire to help mentor and develop junior members within the Customer Success team

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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