Senior Customer Success Manager - German Speaking

Synthesia; Islington; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading AI video production company in London is seeking a Senior Customer Success Manager to build relationships with European clients. In this role, you'll educate clients on video creation, manage account health, and address business challenges. Ideal candidates will have experience in B2B SaaS and native proficiency in German. This opportunity offers a hybrid work environment with competitive salary and benefits.

Benefits

Competitive salary plus stock options

Comprehensive benefits including parental leave

Private medical insurance

Pension and career growth opportunities

Qualifications

• Experience in Customer Success, Client Service, or similar in B2B SaaS.
• Proven ability to manage accounts, KPIs, risks, and growth opportunities.
• Build trusted advisor relationships, onboard clients effectively.

Responsibilities

• Reporting to the Head of Customer Success, focusing on European accounts.
• Educate clients on innovative video creation methods.
• Engage in discussions at all organizational levels.

Skills

Customer Success

B2B SaaS experience

Account management

KPI management

German proficiency

Tools

Synthesia platform

Job description

Senior Customer Success Manager - German Speaking

London

Join the Video-First World!

AI is transforming content creation and consumption, shifting from text to video. At Synthesia, we are making video production accessible to everyone, enabling fast and high-quality video content creation for training, marketing, and communication. Trusted by leading brands like Heineken, Zoom, and McDonald's, we are a rapidly growing company with over $330M raised in funding and recognized as a top startup and fastest-growing company globally.

The Role...

• Reporting to the Head of Customer Success, focusing on European accounts, you will be passionate about customer success and building strong relationships.
• You will educate clients on innovative video creation methods and collaborate with sales for onboarding new users.
• Engage in business and technical discussions at all organizational levels, including C-suite.

About You...

• Experience in Customer Success, Client Service, or similar in B2B SaaS.
• Proven ability to manage accounts, KPIs, risks, and growth opportunities.
• Build trusted advisor relationships, onboard clients effectively, and manage client health with senior stakeholders.
• Basic video editing skills using Synthesia platform.
• Native or bilingual proficiency in German.

At Synthesia, we value...

• Customer First approach
• Ownership and direct communication
• Making the journey enjoyable

We offer a hybrid London office setup, competitive salary plus stock options, comprehensive benefits including parental leave, private medical insurance, pension, and career growth opportunities.

Interested?

Apply now by filling out the form with your details, including your motivation and salary expectations.