Senior Customer Success Manager - Fintech SaaS Game Changer. Hybrid

ZipRecruiter; London; Hybrid; GBP 90,000 - 115,000; Full time

Job summary

A rising fintech star in London is looking for an experienced Senior Customer Success Manager to enhance enterprise partnerships and drive client success. This pivotal role involves managing client relationships, ensuring adoption, and championing client feedback. The ideal candidate has a strong Customer Success background in SaaS and is adept at managing enterprise B2B accounts. With attractive compensation and a flexible work setup, this position offers an excellent opportunity for professional growth.

Benefits

Up to £90,000 Base (Up to £115,000 OTE)

Benefits including progression to Head of Customer Success

Flexible working arrangements

Qualifications

• 6+ years in Customer Success within fast-paced SaaS or tech environments.
• Proven success managing enterprise B2B accounts.
• Flexible to align with EST and PST time zones.

Responsibilities

• Manage and grow enterprise US client relationships as their trusted advisor.
• Lead onboarding, training, and implementation to drive adoption.
• Monitor client health, identify risks, and deliver strategic Success Plans.

Skills

Customer Success for SaaS

Enterprise B2B client relationship management

HubSpot proficiency

Job description

Job Description

Step Into a Career-Defining Role with One of Fintech’s Rising Stars

Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register, we’re transforming the way global businesses recover payments and redefining client success. Join a high-impact, award-winning team, work with top-tier brands, and elevate your career with a game-changing SaaS platform making waves across the UK, Europe, and North America.

The Role at a Glance:

• Senior Customer Success Manager
• Epsom, Surrey HQ Based
• c2day / 3days per week working from home
• Up to £90,000 Base (Up to £115,000 OTE)
• Benefits and potential progression to Head of Customer Success
• Full-time, Permanent - Requires flexibility to work 30-50% during US hours

Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023

Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT, and more…

Culture: Informality, Flexibility, Work-Life Balance, Wellbeing, Personal Growth, Trust

Your Skills:

• Background in Customer Success for SaaS or tech
• Proven track record managing enterprise B2B client relationships
• Experience using HubSpot and other tools

Who we are:

We power a financial tool that solves problems for B2B global companies of all sizes, with a scalable model. Having recently launched our MVP, we are working with new clients to gather feedback and improve usability. Industry feedback has been extremely positive, and our product is well-positioned for growth.

The Senior Customer Success Manager Role:

We seek a high-performing Senior Customer Success Manager to build, support, and grow relationships with enterprise clients across North America, the UK, and Europe. This role involves partnering directly with senior finance and credit executives and reporting to our US-based Chief Revenue Officer. It’s a strategic, commercially driven position owning the entire customer journey—from onboarding to retention and expansion—driving growth and measurable impact.

Ideal Candidate:

• Loves building long-term client relationships based on trust and results
• Enjoys working cross-functionally and influencing decision-makers
• Flexible to align with EST and PST time zones

What You’ll Own:

• Manage and grow enterprise US client relationships as their trusted advisor
• Lead onboarding, training, and implementation to drive adoption
• Monitor client health, identify risks, and deliver strategic Success Plans
• Partner with Sales to drive renewals and identify expansion opportunities
• Mentor team members and foster a culture of growth
• Log insights in HubSpot for team alignment
• Build relationships with senior finance and credit stakeholders
• Champion client feedback to improve the product roadmap

What You Bring:

• 6+ years in Customer Success within fast-paced SaaS or tech environments
• Proven success managing enterprise B2B accounts
• Commercially minded with a knack for spotting opportunities
• Confident communicator influencing senior stakeholders
• Proactive and adaptable, supporting US clients when needed
• Thrives in high-growth settings with a problem-solving mindset

Bonus points for experience in credit management, AR, fintech, collections, and hands-on with HubSpot.

If you’re driven by impact, trusted by clients, and motivated by growth, apply now to shape the future of Customer Success in fintech. Enjoy fast-track progression, global reach, and autonomy to make a difference.

Interested? Apply here for a fast-track to the Hiring Manager.

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