Senior Customer Success Manager - EU

MoEngage; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that empowers brands with insights-led customer engagement solutions. This role focuses on onboarding leads, managing client accounts, and acting as a product evangelist. You will work closely with top internet companies, ensuring they leverage the platform effectively for growth. With a commitment to innovation and a collaborative environment, this position offers the opportunity to challenge yourself while contributing to a team passionate about technology and customer success. If you are eager to make an impact in the SaaS space, this role is perfect for you.

Benefits

Work at Scale

Smart Team Environment

Qualifications

• 3+ years of experience in client management or technical account management.
• Strong understanding of the mobile ecosystem and app marketing.

Responsibilities

• Onboard closed leads and support integration.
• Advise clients on effective use of the platform.

Skills

Client Management

Technical Account Management

SaaS Experience

B2B Experience

Understanding of Mobile Ecosystem

Communication Skills

Empathy

Job description

Location: London, England, United Kingdom

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Job Description

• Onboard closed leads with Integration support
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Advise clients on the most effective ways to use the MoEngage Platform
• Be a Product Evangelist, consulting the top internet companies on their growth.

Skills

• 3+ years of experience with clients or managed accounts, across Technical, Presales, Technical Account Management
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in Success or Support Engineer role for a SaaS company is a plus.
• SaaS and B2B experience is a must.
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Take ownership of the relationship post-sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client facing role, also important for working with other teams.
• Strong written and verbal communication skills

Perks

• Work at Scale and challenge yourself
• Work with a smart team which grew up in the Mobile First world

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

#VibeAsOneTribe @Moengage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.

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