Senior Customer Success Manager EMEA

Bambuser AB; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Bambuser AB is looking for a Senior Customer Success Manager to foster relationships with EMEA clients and drive their success in video commerce. The role involves strategic partnership, data-informed insights, and collaboration with cross-functional teams within a dynamic, flexible work environment. With a strong focus on delivering measurable results, you'll be part of a pioneering team in a rapidly evolving field.

Qualifications

• 5+ years of experience in Customer Success or client strategy roles.
• Ability to manage senior-level stakeholders.
• Proven track record in managing Enterprise client relationships.

Responsibilities

• Build and nurture long-term relationships with EMEA clients.
• Develop business plans with clear goals and success metrics.
• Monitor account health and address challenges proactively.

Skills

Client relationship management

Problem-solving

Analytical thinking

Creative thinking

Data-driven presentation

Education

5+ years experience in SaaS or eCommerce

Tools

Salesforce

Job description

About Bambuser

At Bambuser, we’re transforming how the world shops online by bringing video commerce to life for some of the world’s most loved brands. Our platform powers interactive live and shoppable video experiences for names like Audi, Clarins, LVMH, and Hugo Boss.

We’re building a world-class team to match the ambition of the brands we work with.If you obsess over turning good into great, love building, and want to help set the global standard for what customer success can be, we want you on the team.

About the Role

As a Senior Customer Success Manager, you will build and nurture long-term relationships with ourEMEAEnterprise clients. Acting as a trusted advisor, you’ll guide them in achieving their business goals while identifying opportunities to grow their partnership with Bambuser. You’ll collaborate closely with cross-functional teams to ensure client satisfaction, retention, and revenue growth.

If you're passionateabout driving client success in the dynamic world of social and video commerce, apply now!

What You’ll Do

You’ll play a key role in supporting clients’ live video shopping journeys by:

• Acting as a strategic partner, offering insights and strategies tailored to clients’ video commerce and ecommercegoals and best practices
• Developing detailed business plans with clear goals, timelines, and success metrics
• Delivering impactful presentations, such as Quarterly Business Reviews (QBRs), to align objectives and demonstrate measurable results
• Providing hands-on training to help clients maximize the value of Bambuser’s tools and solutions
• Monitoring account health, addressing challenges proactively, and identifying growth opportunities
• Collaborating with Sales during onboarding, renewals, and upselling to ensure a seamless client experience
• Documenting key activities and insights in Salesforce to maintain a comprehensive view of account status
• You’ll also contribute your expertise to internal process improvements for onboarding, customer adoption, and overall client success strategies.

Who You Are

We’re seeking someone with a proven track record in managing Enterprise client relationships and delivering measurable results. You should have:

• 5+ years of experience in SaaS and/or eCommerce, including 3+ years in customer success or client strategy roles
• The ability to manage senior-level stakeholders and build strong, strategic relationships
• Expertise in creating and delivering data-driven presentations (e.g., QBRs) that demonstrate business impact
• Strong problem-solving, analytical, and creative thinking skills
• Proficiency with customer success platforms like Salesforce or similar CRMs
• A collaborative, proactive approach to achieving client and team success

Preferred Qualifications

• Familiarity with eCommerce platforms such as Shopify or Salesforce
• Experience with social media strategies, live streaming, or audience engagement techniques

Why Join Bambuser?

We combine the impact and pace of a scale-up with the creativity of a startup. We’re not just another SaaS company. We’re building the future of video commerce. At Bambuser, you’ll have the freedom, trust, and firepower to move fast and build things that matter.

We also offer a flexible, hybrid setup: work from home when you need focus, or plug into the energy of one of our beautiful offices and co-working space in London. Wherever you are, you’ll be part of a warm, international team that loves to collaborate, win together, and celebrate the journey.

This is Bambuser

Bambuser is a pioneering company in virtual commerce technology, playing a key role in driving customer engagement and sales for some of the world’s largest brands and retailers, such as Audi, Viktoria Beckham, Sonos, LVMH among many others.

Founded in 2007, Bambuser has been at the forefront of live streaming technology, and in 2019, it revolutionized the industry by launching interactive eCommerce solutions. This quickly made Bambuser the platform of choice for businesses worldwide. By making video shoppable, Bambuser has created a new era in virtual retail, consistently innovating and providing cutting-edge solutions to its global clientele.

Bambuser is proud to be an equal opportunity employer, valuing diversity and inclusivity.