Senior Customer Success Manager

Entrust Datacard; Uttoxeter; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading security solutions provider is looking for a Senior Customer Success Manager (Remote - UK) to provide strategic guidance and ensure customer success with their identity and security solutions. The ideal candidate has experience in enterprise IT and excellent project management skills. This role involves customer advocacy, proactive monitoring of customer health, and collaboration with internal teams to drive success.

Qualifications

• Years of experience in enterprise IT in a customer-facing role.
• Experience with jointly agreed upon success plans.
• Ability to travel as needed.

Responsibilities

• Act as a customer advisor to understand goals.
• Monitor customer health and ensure successful adoption.
• Identify expansion opportunities and help secure new deals.

Skills

Strong project management skills

Technical acumen in enterprise IT

Communication skills

Education

Bachelor’s degree in Business, Engineering, Computer Science, or relevant field

Tools

CRM (Salesforce)

Project management methodologies (PMP, SCRUM/Agile)

AWS, GCP, Azure

Job description

Overview

Join Entrust as a Senior Customer Success Manager (Remote - UK).

Entrust shapes identity-centric security solutions with a global presence. Our people drive success and innovation to keep the world moving safely.

What You'll Do: Core Responsibilities

• Strategic Guidance & Advisory: Act as a customer advisor to understand goals and guide the journey on identity, secure payments, and digital security.
• Customer Health & Adoption: Monitor customer health and establish regular cadence to ensure successful adoption of Entrust products and services.
• Outcome Delivery & Alignment: Define desired business outcomes with internal and external stakeholders, and align Entrust resources using tools like value maps, program management, and POC engagements to achieve results.
• Growth & Renewal Evangelism: Serve as an evangelist for Entrust, identifying expansion opportunities, helping secure new deals, and tracking joint success plans to ensure renewals.
• Customer Advocacy & Collaboration: Be the voice of the customer within Entrust. Collaborate with Sales, Professional Services, Product, and Engineering to influence direction and remove friction, including escalation of blockers.
• Value Elevation: Create referenceable customers through case studies, blog posts, customer roundtables, and presentations.
• Oversight & Risk Mitigation: Maintain awareness and oversight of all Professional Services and Partner delivery, tracking customer initiatives to anticipate and mitigate risk.

Qualifications

Basic Requirements

• Experience: Years of experience in enterprise IT in a customer-facing role such as vendor, partner, consultant, or managing technical programs/customer success.
• Education: Bachelor’s degree in Business, Engineering, Computer Science, or a relevant field.
• Skills: Strong project management skills, including experience with jointly agreed upon success plans.
• Travel: Ability to travel as needed.
• Work Authorization: Must be able to work in the UK with unrestricted work authorization.

Preferred Skills & Experience

• Technical Acumen: Strong background in enterprise infrastructure, cloud environments (AWS, GCP, Azure), and security. Experience with PKI, data encryption, multi-cloud security, identity and access management, and establishing a Zero Trust approach.
• Certifications: Technical or security certifications (e.g., AWS, Azure, GCP; CISSP, CISM, CompTIA Security+).
• Strategic Leadership: Proven ability to be a strategic thought leader and trusted advisor to customers, including the C-level.
• Operational Excellence: Experience leading through ambiguity in matrixed global environments and gaining stakeholder buy-in.
• Methodologies: Experience with CRM (Salesforce) and project management methods (PMP and/or SCRUM/Agile, SAFe).

Recruiter: James Beck, [e-mail]

Ready to Make an Impact? If you’re excited by innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Apply today!

About Entrust

Entrust is an equal opportunity employer. We value diversity and are committed to providing an accessible candidate experience. If you require an accommodation, please contact [e-mail].