Senior Customer Success Manager

FiveStones Limited; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A digital marketing firm in London is seeking a candidate to manage UK market analysis and customer communication. The role involves creating training materials and ensuring customer satisfaction through professional solutions. Candidates should have a Bachelor's in Marketing and experience in digital marketing and customer service. Proficiency in English and Chinese is required. This position offers a hybrid work environment with attractive benefits.

Benefits

Annual leave

Flexible working hours

Comprehensive medical coverage

Professional training opportunities

Qualifications

• 1-2 years of solid working experience in digital marketing.
• Knowledge of Programmatic advertising preferred.
• Excellent verbal and written communication skills in Chinese and English.

Responsibilities

• Collect and analyze UK market information to develop customer sales systems.
• Establish good communication with UK target customers.
• Create product training materials and conduct training courses.

Skills

Digital marketing

Communication

Customer service

Presentation skills

Education

Bachelor’s Degree in Marketing

Tools

Google Tag Manager

Google Analytics

HTML

CSS

JavaScript

Job description

Overview

FIVESTONES DIGITAL (UK) LIMITED

You will be entitled to a competitive salary and attractive staff benefits including:

• Annual leave, birthday leave, paid sick leave, compensation leave, marriage leave, maternity leave, paternity leave and compassionate leave
• Five-day work week with flexible working hours and a hybrid workplace
• Comprehensive medical and dental coverage
• Professional training and career advancement opportunities
• Friendly working environment and work-life balance culture

Responsibilities

With good experience and knowledge in our industry, collect and analyse the UK market information, grasp the development trend of the company\'s services in the local market, mobilize personal network resources and industry experience to establish a customer sales system for the company in the UK market.

Visit the UK target customer groups, establish good and stable communication with customers, actively explore customers pain points, provide customers with professional landing solutions, guide customers to reach in-depth cooperation, and promote customer value-added services and contract renewal.

Create product training materials for UK customers, arrange product usage training courses for customers, help them quickly get started with the company\'s products, and ensure that customers have a smooth experience. According to system data, analyze the customer\'s use of the product, health, etc., and regularly conduct training and return visits with the UK customers to increase customer stickiness.

Timely solve the UK customers problems, regularly collect customers feedback and suggestions, assist the internal team in continuously improving and upgrading the company\'s products and services, andachieve increased customers satisfaction and trust. Digging the existing network resources, tap the potential channel resources in the UK market, and promote the improvement of the company\'s sales performance.

Qualifications

• Bachelor’s Degree in Marketing, Communications or related discipline
• 1-2 years of solid working experience in digital marketing
• Knowledge of Programmatic advertising, SEM, Google Tag Manager & Google Analytics preferred
• Experience in customer service/support or technical support environment preferred
• Experience in technical writing preferred
• Knowledge of HTML, CSS & JavaScript preferred
• Excellent presentation skills, verbal and written communication skills in Chinese (Cantonese and Mandarin) and English
• Comfortable working in a fast-paced & multinational environment and with a distributed team
• A good team player & fast learner with a good “people person” personality & sense of humor

How to apply

Ready to join us? Apply now to submit your resume & expected salary to us!

(Personal data will be used for FiveStones recruitment purposes only. We will retain the applications of candidates for no more than 12 months.)