Senior Customer Success Manager

Cloud Cycle Ltd; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

Join a pioneering firm on a mission to reduce global CO2 emissions through innovative technology in the construction industry. As a mid-level professional, you will play a crucial role in supporting the CEO and representing the company to customers. This dynamic position offers opportunities for growth while driving customer success through training, relationship building, and managing technology pilots. If you are passionate about making a significant impact and possess strong interpersonal skills, this is the perfect opportunity for you. Embrace the chance to work in a hybrid environment with a supportive team dedicated to quality and efficiency in concrete supply chains.

Benefits

Equity component based on experience

25 days annual leave

Travel opportunities around the UK and Europe

Qualifications

• Experience in the construction industry and sales to concrete producers is essential.
• Strong interpersonal skills and computer proficiency are crucial.

Responsibilities

• Support the CEO in initial sales processes and represent the company to customers.
• Manage technology pilots and provide training to customers.

Skills

Experience with the construction industry

Sales experience with ready-mix concrete producers

Excellent interpersonal skills

Competency with Office applications

Ability to prepare reports

Ability to prepare plans and schedules

Job description

Our mission at Cloud Cycle is to reduce global CO 2 emissions by 1% and save the construction industry billions of pounds in the process. We are making this huge impact by helping concrete suppliers deliver better quality concrete with much less waste.

At Cloud Cycle we are pioneering a data-driven technology platform that provides key insights to enable personnel in the global concrete supply chain to make informed decisions that drive quality and efficiency.

We are approaching our Series A funding round and have won several large government grants to support our product roadmap and R&D pipeline. We are scaling rapidly, and we need capable, creative, passionate, and motivated individuals to be a part of the Cloud Cycle mission.

The Role

This is a mid-level role reporting to the Leadership Team with opportunity for growth into leading the Customer Success function.

1. Supporting our CEO during the initial sales process
2. Representing the company to customers
3. Negotiating, arranging and managing pilots of our technology
4. Providing training and demonstrating the value the system can bring to our customers
5. Identifying champions within our customers' user base and supporting them
6. Identifying customer needs to drive additional feature and product revenue
7. Notifying customers of changes and guiding them through new features of the product
8. Representing Cloud Cycle at industry events and conferences

Required Skills

1. Experience with the construction industry
2. Experience selling products to ready-mix concrete producers
3. Excellent interpersonal skills for building and maintaining relationships with our customers
4. Highly competent with computers and Office applications, able to train and support others
5. Able to prepare reports and understand data provided by the Data Science team
6. Able to prepare plans and schedules

Beneficial Skills

1. An additional language, ideally Italian, French or Portuguese
2. A technical background in data or materials

Package

1. Salary for this role is in the range of £65-85k plus an equity component dependent on experience.
2. The role is hybrid with minimum two days per week in our central London office.
3. Travel around the UK and in Europe is very likely.
4. Includes 25 days annual leave.

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Data Infrastructure and Analytics