Senior Customer Success & Growth Manager (Data Quality)

Experian Group; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid working 40% office based

Pension and healthcare benefits

Sharesave scheme and more

Job summary

Experian is seeking a Senior Customer Success Manager for the UK EDQ Customer Success team, focused on retaining relationships and driving revenue. You will manage existing clients, forecast renewals, and identify cross-sell opportunities while collaborating with the EDQ department to ensure satisfaction and growth.

Reporting to the CSM Team Manager, you will engage executives and end-users, articulate product value, and use Salesforce CRM to drive daily activities and risk management.

Qualifications

• Experience in Account Management, Customer Success or Retention within a B2B setting, with revenue and growth targets.
• Proven ability to manage senior stakeholder relationships and drive renewal outcomes.
• Strong negotiation and cross-sell/upsell capabilities to maximise account value.

Responsibilities

• Deliver and exceed retention targets.
• Forecast quarterly pipeline and accuracy.
• Build relationships with executives and decision-makers via multiple channels.
• Develop client-specific account plans addressing goals and challenges.
• Articulate product value of Experian Data Quality solutions.
• Identify cross-sell/upsell opportunities within portfolio.
• Collaborate with EDQ colleagues to drive satisfaction and revenue growth.
• Use Salesforce CRM to manage daily activity and client engagement.
• Identify and manage renewal risks to protect retention targets.
• Lead resolution of any client issues and contribute to NPS feedback.

Skills

Account management

Customer success

Stakeholder management

Negotiation

Renewals

Sales collaboration

Salesforce CRM

Tools

Salesforce CRM

Job description

Experian is seeking a Senior Customer Success Manager for the UK EDQ Customer Success team, focused on retaining relationships and driving revenue. You will manage existing clients, forecast renewals, and identify cross-sell opportunities while collaborating with the EDQ department to ensure satisfaction and growth.

Reporting to the CSM Team Manager, you will engage executives and end-users, articulate product value, and use Salesforce CRM to drive daily activities and risk management.