Senior Customer Success Architect

Ping Identity; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading cybersecurity firm is seeking a Senior Customer Success Architect to drive value for enterprise clients. The ideal candidate has extensive experience in Identity and Access Management (IAM) and will act as a technical advisor. Responsibilities include leading architecture assessments and collaborating on identity roadmaps. Strong communication skills and a background in customer-facing roles are essential. This position is based in the United Kingdom and offers a dynamic working environment.

Qualifications

• Experience in a technical, customer-facing role such as Customer Success Architect.
• Proven success managing executive relationships with large enterprises.
• Deep technical knowledge in IAM including authentication and SSO.
• Strong experience in web technologies and application servers.
• Familiarity with security protocols like SAML and OAuth.

Responsibilities

• Serve as a senior technical leader across a portfolio of enterprise accounts.
• Lead architecture assessments and optimization initiatives.
• Identify product opportunities based on customer needs.
• Partner with customers to co-develop identity roadmaps.
• Act as an escalation point for complex technical challenges.

Skills

Customer-facing role experience

Identity & Access Management (IAM)

Java

Communication skills

Project ownership

Education

Bachelor's degree in Computer Science or Engineering

Tools

Salesforce

Job description

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Senior Customer Success Architect at Ping Identity, you will play a critical role in driving strategic value and technical success for our most complex and high-impact customers. You will serve as a trusted technical advisor and identity architecture expert, partnering with customer executives, architects, and technical teams to ensure successful deployment, adoption, and expansion of Ping solutions.

In this senior-level role, you will lead technical engagements, provide guidance on enterprise architecture best practices, and proactively identify opportunities to deepen customer value across their identity journey. You will closely collaborate with Customer Success Managers, Product, Sales, Professional Services, and Support teams to align customer objectives with Ping’s roadmap and capabilities. Your work will directly influence customer satisfaction, retention, and growth.

This role is ideal for a seasoned, self-directed identity expert with a strong enterprise architecture background, exceptional communication skills, and a passion for helping customers solve complex business problems with secure, scalable solutions.

You Will:

• Serve as a senior technical leader and strategic advisor across a portfolio of enterprise accounts, helping customers maximize the value of their Ping Identity investments.
• Lead in-depth architecture assessments, technical health checks, and optimization initiatives to ensure secure, well-architected deployments.
• Identify product and service opportunities based on customer needs, and drive alignment with Sales and Professional Services for solution scoping and delivery.
• Partner with customers to co-develop identity roadmaps and ensure successful realization of use cases across their digital transformation initiatives.
• Act as an escalation point for complex technical challenges, guiding customers through solutioning and issue resolution.
• Influence product strategy by capturing customer feedback and translating it into actionable input for Product Management.
• Deliver technical enablement, workshops, and tailored product demonstrations to educate and empower customer teams.
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success to drive continuous improvement in the customer experience.

You Have:

• Experience in a technical, customer-facing role such as Customer Success Architect, Solutions Architect, Sales Engineer, or Professional Services Consultant.
• Proven success managing executive relationships and delivering value across Fortune 500 or large enterprise accounts.
• Deep technical knowledge in Identity & Access Management (IAM), including Authentication, Authorization, Federation, SSO, and Access Management.
• Strong experience in Java, web technologies, and web application servers (e.g., JBoss, WebSphere, WebLogic, Tomcat).
• Familiarity with security protocols such as SAML, OAuth, OpenID Connect, LDAP, and industry standards for secure architecture.
• Ability to communicate complex technical solutions to both technical and non-technical stakeholders.
• Self-starter with strong project ownership and minimal need for management oversight.
• Experience using CRM platforms like Salesforce (SFDC) and working in a fast-paced, cross-functional environment.
• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience).

Preferred Qualifications:

• Experience with Ping Identity products and solutions.
• Knowledge of networking concepts (HTTP/S, TCP/IP), and multi-OS environments.
• Thought leadership or mentoring experience within a technical or customer-facing team.
• Participation in industry forums or IAM communities is a plus.

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.