Senior Customer Solutions Engineer (remote, UK/Europe)

Checkly Inc; City Of London; Remote; GBP 115,000 - 128,000; Full time

Job summary

A leading SaaS company is seeking a Senior Customer Solutions Engineer to empower developers in ensuring application performance and reliability. The role involves engaging with customers, technical evaluations, and working closely with product teams. Candidates should have strong technical skills, a proactive mindset, and experience in a Solutions Engineering role. Competitive salary range of £115k - £128k OTE and flexible work culture offered.

Benefits

Transparent salary

Flexible work hours

Stock options

27 days of paid vacation

Paid sick leave

Learning and wellness budget

Bi-annual company retreats

Qualifications

• Strong technical skills that allow you to read, write and debug code.
• Ability to be autonomous and self-motivated in a remote-first work environment.
• Exceptional empathy and curiosity for customer success.
• Proactive and ownership-oriented mindset.

Responsibilities

• Become an expert on Checkly and the Monitoring space.
• Assist prospects with the technical evaluation of Checkly.
• Engage with customers and share insights with Product and Engineering.
• Support continuous improvement of technical documentation.

Skills

Technical skills (Javascript/Node.js)

Customer empathy

Autonomy in remote work

Proactive mindset

Solutions Engineering experience

Spoken and written English

Job description

Overview

This job is remote-first and async-first, with a DevOps SaaS focus. 40h/week, time zones: UTC+1 or UTC+2. Join Checkly as a Senior Customer Solutions Engineer and empower developers to own and ensure application performance and reliability – from pull request to post-mortem. Checkly helps engineers build reliable products by unifying testing, monitoring and observability. OpenTelemetry, Playwright, and Monitoring as Code are our foundation for unifying performance and reliability.

Our platform is trusted by teams at Vercel, LinkedIn, 1Password, CrowdStrike and Render. In 2024, we raised $20M in Series B funding to take things to the next level. You will be part of our Sales team, expanding our reach, building relationships with engineering teams, and showing them why Checkly is the best solution for developers. If you thrive in an entrepreneurial environment and love closing deals that genuinely help developers, this is the place for you.

We care about building a team where people of all backgrounds are encouraged to do their best work. To achieve this we built a flexible and async-first startup environment with inclusive benefits and full transparency about how we pay.

What you'll do

We're looking for a Senior Customer Solutions Engineer to ensure our customers get the best out of Checkly. You will be part of the Checkly Customer Organization and will report to the Head of Customer Solutions.

• You will become an expert on Checkly and the Monitoring space, helping drive the Monitoring as Code revolution.
• You will work with some of our most valuable customers in different stages across pre- and post-sales.
• You will assist prospects with the technical evaluation of Checkly, from first demo to the successful implementation of Checkly. You will own this process.
• You will speak with our customers directly and share your learnings with Product and Engineering, helping shape Checkly.
• As part of your role you will assist in continuously improving technical documentation, processes and policies.
• During your onboarding you will be involved in our Customer Support to learn our platform inside out and understand our customers. After that, you will chip in Support when needed from time to time.

What you should have

• Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred).
• Ability to be autonomous and self-motivated in a remote-first work environment, while you also enjoy getting to know your colleagues and helping others.
• Exceptional empathy and curiosity. You love working with customers and take pride in seeing them succeed.
• Proactive and ownership-oriented mindset to help build long-lasting partnerships with Checkly's customers.
• Relevant experience working in a Solutions Engineering role, ideally in dev-tools SaaS environment.
• Excellent spoken and written English skills.

Why us?

• Transparent salary because your salary shouldn't be dictated by how good a negotiator you are. (more info below)
• Flexible work hours, async-first (low meeting, high productivity) and transparent culture
• Become part of a fast-growing, and international team where your work matters-your impact won't get lost in layers of bureaucracy.
• Stock options
• 27 days of paid vacation + your local public holidays
• Paid sick leave & up to 14 weeks of paid parental leave
• $1,500 learning, visiting and wellness budget
• Bi-annual company retreats
• Employment & contractor options

What we pay

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.

For this role, the range is

• £115k - £128k OTE (70% base + 30% commission) for someone in a similar cost of market as the UK.
• €131k - €146k OTE (70% base + 30% commission) for someone in a similar cost of market as France, Germany etc.

Apply

If this sounds interesting, please apply! We'll share our hiring playbook and open-sourced employee handbook in due course; those documents outline who we are, how we work, and what you can expect in our hiring process.