Senior Customer Solutions Architect Remote - EMEA / Commercial

Tyk Technologies; London; Remote; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is looking for a Senior Customer Solutions Architect who will be instrumental in driving customer success. This role requires a blend of technical expertise and strategic thinking to ensure that clients achieve their desired outcomes with the company's products and services. You will engage with customers directly to design tailored solutions, optimize workflows, and facilitate smooth integration of offerings into their environments. If you are passionate about helping customers thrive and possess strong communication skills, this opportunity is perfect for you.

Qualifications

• Strong technical background with a focus on customer solutions.
• Excellent problem-solving abilities and communication skills.

Responsibilities

• Drive customer adoption and satisfaction through effective solution design.
• Collaborate with internal teams to ensure seamless product integration.

Skills

Technical Expertise

Problem-Solving

Communication Skills

Customer Engagement

Job description

We are seeking a highly skilled and customer-focused Senior Customer Solutions Architect to join our team. The Senior CSA will play a pivotal role in ensuring our customers achieve their desired outcomes by leveraging our products and services effectively, this will be achieved through various types of engagement which might include Professional Service.

This role combines technical expertise, strategic thinking, and a deep understanding of customer needs to drive adoption, satisfaction, and long-term success. The role might require traveling to customer sites, Company events and Conferences.

The ideal Senior Customer Solutions Architect is a problem-solver with a strong technical background, excellent communication skills, and a passion for helping customers succeed. You will work closely with customers, Account Managers, internal teams, and stakeholders to design solutions, optimise workflows, and ensure seamless integration of our products into the customer’s environment.