Senior Customer Services Manager - TMO

• Immediate Start
• 6 months ongoing

About Our Client

Our client is a well-established, large organisation within the Not For Profit industry. They have a solid reputation for delivering excellent service and are committed to fostering a supportive, team-oriented environment.

Job Description

• Overseeing the efficient operation of the customer services department.
• Ensuring optimal levels of customer service are maintained at all times.
• Addressing and resolving customer queries and complaints in a timely and professional manner.
• Developing and implementing customer service policies and procedures.
• Training and mentoring team members to enhance their skills and performance.
• Conducting regular performance reviews and providing constructive feedback.
• Collaborating with other departments to improve customer service delivery.
• Implementing strategies to improve customer satisfaction and loyalty.

The Successful Applicant

A successful Senior Customer Services Manager should have:

• A strong background in customer service within the housing industry.
• Proven leadership skills, with experience managing a team.
• Excellent communication and interpersonal skills.
• The ability to handle difficult customers and resolve complaints professionally.
• Strong problem-solving skills and the ability to make sound decisions quickly.
• A commitment to providing outstanding customer service.

What's on Offer

• An attractive hourly rate of approximately £18-20p/h, subject to experience.
• The chance to work in a friendly, team-oriented environment.
• Opportunities for professional growth and development.
• The satisfaction of making a difference in the Not For Profit sector.

If you're a hard-working professional seeking your next opportunity in London, we'd love to hear from you. Apply today to join this dedicated team.