Senior Customer Services Assistant (Full-Time) - 434353

Ochil View Housing Association; Scotland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A social housing organization in Scotland seeks a Senior Customer Services Assistant to lead the frontline customer service team. This position is full-time and involves supervising team members, handling customer inquiries, and assisting in administrative services. Ideal candidates should possess strong customer service skills and supervisory experience. The salary ranges from £25,755 to £29,124 per annum.

Benefits

Investor in People Gold

Healthy Working Lives Gold

Living Wage Employer

Qualifications

• Proven experience in a customer service role.
• Ability to supervise and motivate a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise frontline customer service team members.
• Act as first point of contact for customer enquiries.
• Assist with the effective delivery of administrative services.

Skills

Customer service skills

Supervisory skills

Communication skills

Job description

Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1450 households in Clackmannanshire and West Fife.

We wish to recruit to our new Customer Services Team suitably qualified, skilled, and enthusiastic individuals for the following posts:

SENIOR CUSTOMER SERVICES ASSISTANT (FULL TIME, 35 HOURS)

EVH Grade 4 (£25,755 - £29,124 pa)

• The Senior Customer Services Assistant will report directly to the Tenant Engagement & Communication Officer for all matters associated with frontline customer services.
• Responsible for the operational day to day supervision of the frontline Customer Service team members.
• To be first point of contact for all customer enquiries to the Association.
• To assist all Departments of the Association with the delivery of an effective administration service.
• To contribute to achieving the targets and performance measures set for the Association in relation to Customer Service and the post.

For further information on these posts, particulars are also available for download from the Associations web site:

Senior Customer Services Assistant - Ochil View Housing Association

If you wish to speak to someone: Tel. [phone]

(No CV's or Recruitment Agency referrals)

The closing date for applications is Wednesday 20th August 2025 at 12pm (midday)

Interviews will be held on Monday 1st September 2025

Ochil View is an Investor in People Gold, Healthy Working Lives Gold and a Living Wage Employer