Senior Customer Services Assistant (Full-Time)

Ochil View Housing Association; Scotland; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A social housing organization in Scotland seeks a Senior Customer Services Assistant for their Customer Services Team. This role involves supervising a team, managing customer inquiries, and providing administrative support across departments. Ideal candidates will have strong customer service skills, experience in administration, and the ability to lead a team. The position is full-time with opportunities for hybrid work.

Benefits

Investor in People Gold status

Healthy Working Lives Gold

Living Wage Employer

Qualifications

• Experience in frontline customer services.
• Ability to supervise and motivate a team.
• Strong communication skills.

Responsibilities

• Supervise frontline Customer Service team members.
• Be the first point of contact for customer inquiries.
• Assist all Departments in delivering effective administration.

Skills

Customer service skills

Team supervision

Administrative assistance

Job description

Location: Ochil View Housing Association, FK10 1AB

Rate: £25,755 - £29,124 per month pa

Contract Type: Permanent

Position Type: Full Time

Hours: 35 week per month

Work From Home: Hybrid

Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1450 households in Clackmannanshire and West Fife.

We wish to recruit to our new Customer Services Team suitably qualified, skilled, and enthusiastic individuals for the following posts:

SENIOR CUSTOMER SERVICES ASSISTANT (FULL TIME, 35 HOURS)

• The Senior Customer Services Assistant will report directly to the Tenant Engagement & Communication Officer for all matters associated with frontline customer services.
• Responsible for the operational day to day supervision of the frontline Customer Service team members.
• To be first point of contact for all customer enquiries to the Association.
• To assist all Departments of the Association with the delivery of an effective administration service.
• To contribute to achieving the targets and performance measures set for the Association in relation to Customer Service and the post.

For further information on these posts, particulars are also available for download from the Associations web site:

If you wish to speak to someone: Tel. [phone]

(No CV’s or Recruitment Agency referrals)

The closing date for applications is Wednesday 20th August 2025 at 12pm (midday)

Interviews will be held on Monday 1st September 2025

Ochil View is an Investor in People Gold, Healthy Working Lives Gold and a Living Wage Employer