Senior Customer Service Team Leader

Harper Finance; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global organization is seeking a Senior Customer Service Team Leader, who will manage a team and ensure order accuracy. The position offers a salary starting from £38,000 and a hybrid work model of two days in the Nottingham office. Ideal candidates will have management experience, strong analytical skills, and excel in communication. An attractive salary package and a supportive company culture are provided.

Benefits

Attractive salary package

Hybrid working

Casual denim dress code

Discount on company brands

Qualifications

• Previous experience in managing a customer service team is required.
• Strong problem-solving skills and good with numbers.
• Ability to work collaboratively in a fast-paced team.

Responsibilities

• Manage the order book to ensure accuracy.
• Inspire and manage the customer service team.
• Support the Senior Customer Service and Supply Chain Manager.
• Manage Key Accounts effectively.

Skills

Hands-on management experience

Fluent in English and a European language

Analytical and problem-solving abilities

Excellent communication skills

Intermediate Microsoft Excel

Ability to work in a fast-paced environment

Experience in wholesale or similar

Managing and delivering to SLAs

Job description

Overview

Senior Customer Service Team Leader – From £38,000 | Nottingham/Hybrid - 2 days in office per week | Monday - Friday 8 am – 4 pm, 45 mins lunch | Contract: Permanent

We are looking for an experienced Senior Customer Service Team Leader. Working for a global organisation. The role is a Hybrid, working 2 days from the office a week.

What will the role involve?

• Order book management. To ensure the book is always up to date and accurate, and that orders are shipped and invoiced as soon as possible.
• Managing and inspiring the team.
• Supporting the Senior customer service and Supply chain manager.
• Managing Key accounts

Who are we looking for?

• Previous experience in hands on management of a customer service team.
• Fluent in English and a European language
• Strong analytical and problem-solving abilities – good with numbers!
• Excellent communication and relationship-building skills.
• Intermediate level Microsoft Excel
• Ability to work in a fast-paced, team-oriented environment.
• Experience working in wholesale (or very similar industry)
• Experience of managing and delivering to SLAs

What’s in it for you?

• Supportive and diverse company culture
• Attractive salary package
• Hybrid working – 2days per week in the Nottingham office
• Casual denim dress code
• Discount on company brands

Apply

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.

At Harper Recruitment Group, we’re always looking to grow our network of talented professionals. We know that brilliant people like you often know others just as exceptional – and we’d love to be introduced! As a thank you, we’re offering a Love2shop voucher worth up to £50 for every successful referral.