Senior Customer Service & Security Advisor

www.findapprenticeship.service.gov.uk - Jobboard; Gainsborough CP; On-site; GBP 27,000 - 31,000; Full time

Job summary

A local council in Gainsborough is seeking a Senior Customer Service Advisor to support a busy Public Services Hub. This role requires strong customer care skills, knowledge of council services, and the capability to manage challenging situations. Candidates must have experience in service delivery with a security element, along with good IT skills. The position offers a permanent full-time contract with a salary range of £27,254 to £30,024 per annum.

Qualifications

• Demonstrated experience of providing customer service including a security element.
• Ability to assist customers accurately and efficiently.
• Previous experience in a demanding customer service environment.

Responsibilities

• Support Customer Service Advisors by sharing knowledge.
• Provide outstanding customer service and manage difficult situations.
• Ensure security protocols are adhered to in service delivery.

Skills

Customer care skills

High-level knowledge of council services

Resilience and emotional intelligence

Good IT skills

Job description

Band 6a to 6e £27,254 to £30,024 per annum

Permanent Full Time 37 Hours

Based at the Guildhall, Gainsborough

If you have a passion to work with people and take on new challenges, then the demanding and rapidly changing environment of West Lindsey District Councils Customer Services Team is right for you.

We have a busy Public Services Hub and Contact Centre, so, understanding the needs of our customers quickly, you will help residents receive the service that is right for them. This role means you have developed customer care skills and extensive high-level knowledge of all council services and in-depth knowledge of specific council services such as Waste Services, Planning, Trinity Arts and Home Choices to name a few.

As a Senior Customer Service Advisor, you will support Customer Service Advisors to learn and develop their skills passing on your knowledge and expertise, whilst providing outstanding Customer Service and responding to difficult, demanding and upsetting situations that can escalate quickly. As your role will focus heavily on Security, you will possess skills that allow you to be resilient and show emotional intelligence to manage expectations looking after yourself and others.

The environment we work in can be challenging and you must be able to demonstrate previous experience of providing a service to customers, including a security element, good IT skills to input, retrieve and amend data and the ability to listen and identify how you can assist customers accurately and efficiently.

Please visit our website for a full Job Description and Person Specification. If you would like more information contact [e-mail] or [e-mail].

To apply: For application documentation, job description and person specification, please click the Apply button at the bottom of the page.

Please note we do not accept CV’s as a form of application.

The successful applicant will be subject to a Basic Disclosure Scotland check. All recruitment correspondence, including interview invites will be sent out via email.

Closing date: Tuesday 12th August 2025
Interview date: Wednesday 27th August 2025

The Council has a commitment to equal opportunities and welcomes applicants from all sections of the community. Also we operate a no smoking/vaping policy.