Senior Customer Service Rep

SoCode; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A financial services firm in Leeds is hiring a Senior Customer Service Rep with experience in regulated environments. You'll handle customer queries and support junior team members, with a starting salary of £25,500. The company offers career progression into Technician or Project Management roles and supports self-development through IOC exam preparation.

Qualifications

• Customer service experience in financial services or regulated environments.
• Ability to resolve complaints and identify risk issues.
• Strong written and verbal communication skills.

Responsibilities

• Handle inbound/outbound customer queries.
• Resolve issues at first contact.
• Support junior team members.

Skills

Strong FS or funds industry background

Proven customer service skills

Attention to detail

Confident communicator

Education

IOC Module 1 (desirable or willing to work toward)

Job description

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The candidate should meet the following requirements

Job Description

Role Description

The ideal candidate will have

Starting Salary - £25,500

Leeds Based

Hybrid

We're hiring a Senior Customer Service Rep with experience in financial services or other regulated environments. You’ll handle inbound/outbound customer queries, resolve issues at first contact, and support junior team members.

There is excellent future progression in place for moving into Technician or Project Management roles, and the company will put you through your IOC exams to help you upskill. They're also very focused on helping their employees with their self-development and will help you with your IOC modules (if you would like).

Key Requirements

• Strong FS or funds industry background
• Proven customer service skills
• Able to resolve complaints and identify risk issues
• Confident communicator, written and verbal
• IOC Module 1 (desirable or willing to work toward)
• Attention to detail and SLA compliance

Looking forward to receiving your application!