Senior Customer Service Manager

Executive Network Group; United Kingdom; On-site; GBP 55,000; Full time

Job summary

A leading player in the transportation sector is seeking a Senior Customer Service Manager in Huddersfield. The role involves overseeing logistics operations, ensuring compliance with standards, and managing teams to deliver exceptional service. Candidates should bring a strong management background and excellent communication skills. This opportunity offers a competitive salary of up to £55,000 plus benefits.

Benefits

Competitive salary with benefits

Opportunity to work with high-profile clients

Fast-paced, rewarding environment

Qualifications

• Proven experience in office management overseeing multiple teams.
• Experience in customer service management within a large logistics company.
• Ability to communicate effectively with senior stakeholders.

Responsibilities

• Oversee and coordinate logistics operations across multiple teams.
• Ensure compliance with safety, regulatory, and quality standards.
• Drive efficiency improvements.
• Collaborate with clients, suppliers, and partners.

Skills

Strong operational planning skills

Excellent communication skills

Management of multiple teams

Experience in customer service management

Job description

We are working with a leading player in the transportation and distribution sector who is seeking a Senior Customer Service Manager to join their dynamic team in Huddersfield. The ideal candidate will be a strong communicator with a proven management track record, a hands-on approach, and solid planning skills.

Role: Senior Customer Service Manager

Salary: up to £55,000 + benefits

Location: Huddersfield

About the Role:

As the Senior Customer Service Manager, you will be responsible for ensuring the efficient and safe delivery of products, maintaining service standards, and managing operational teams. You will drive operational performance, build relationships with clients, and deliver solutions that meet current and future needs.

Key Responsibilities:

1. Oversee and coordinate logistics operations across multiple teams
2. Ensure compliance with safety, regulatory, and quality standards
3. Manage operational teams to deliver outstanding service
4. Drive efficiency improvements
5. Collaborate with clients, suppliers, and partners to meet service expectations
6. Support and mentor leadership team members

Key Requirements:

• Proven experience in office management overseeing multiple teams
• Experience in customer service management within a large logistics company (preferred)
• Strong operational planning skills
• Experience managing a sizable team in a KPI-driven, fast-paced environment
• Excellent communication skills with a collaborative management style
• Ability to communicate effectively with senior internal and external stakeholders

This is a great opportunity for a Senior Customer Service Manager to establish themselves within a reputable company committed to delivering first-class service, upskilling its employees, and recognizing their contributions.

Benefits include:

• Competitive salary with benefits
• Opportunity to work with high-profile clients
• Join an innovative company in both traditional and future sectors
• Fast-paced, rewarding environment with visible impact

Please apply online or contact Sandeep Dhillon for a confidential discussion. (URL removed)