Senior Customer Service Manager

Dedicated IT; Nottingham; On-site; GBP 45,000; Full time

Job summary

A global security solutions provider in Nottingham is seeking a Senior Customer Service Manager to enhance customer satisfaction and manage a team of representatives. The ideal candidate has a strong background in customer service management and a passion for leadership. This full-time role offers a competitive salary and opportunities for career development in a dynamic environment.

Benefits

Competitive salary and benefits

Career growth opportunities

Dynamic work environment

Healthcare and pension benefits

Employee discounts

Qualifications

• Previous experience in a customer service management role is required.
• Demonstrated leadership and team management skills are essential.
• Excellent communication and interpersonal abilities are required.

Responsibilities

• Lead and motivate a team of customer service representatives.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.

Skills

Customer service management

Leadership

Communication

Problem-solving

CRM knowledge

Job description

Overview

Senior Customer Service Manager — Location: Nottingham, Nottinghamshire, United Kingdom. Salary: £45,000 per Annum. Employment Type: Full-time, Permanent.

Global Fire & Security Systems is a leading provider of innovative fire and security solutions globally. We are dedicated to protecting our clients and ensuring their safety through cutting-edge technology and exceptional customer service.

Role Overview

We are seeking a highly skilled Senior Customer Service Manager to join our team in Nottingham. The successful candidate will play a key role in ensuring customer satisfaction, managing a team of customer service representatives, and implementing strategies to enhance the overall customer experience.

Key Responsibilities

• Lead and motivate a team of customer service representatives to deliver high-quality service
• Develop and implement customer service policies and procedures
• Handle escalated customer complaints and issues in a professional and efficient manner
• Monitor customer service metrics and KPIs to identify areas for improvement
• Collaborate with other departments to ensure a seamless customer experience
• Conduct regular training sessions to enhance the skills of the customer service team
• Stay up-to-date on industry trends and best practices in customer service

Qualifications

• Previous experience in a customer service management role
• Demonstrated leadership and team management skills
• Excellent communication and interpersonal abilities
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment and handle multiple priorities
• Knowledge of CRM systems and customer service software
• A passion for delivering exceptional customer service

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• A dynamic and supportive work environment
• Healthcare and pension benefits
• Employee discounts on company products

If you are a customer service professional looking to take the next step in your career and make a real impact, we would love to hear from you. Apply now to join our team!