Senior Customer Service Advisor - Sales

STARK Building Materials UK; Ivybridge; On-site; GBP 30,000 - 35,000; Full time

Job summary

Une entreprise réputée dans la distribution de matériaux de construction recherche un Conseiller Client Senior pour rejoindre son équipe à Ivybridge. Vous développerez des relations avec des clients tout en assurant un service exceptionnel, et bénéficierez de plusieurs avantages, notamment un plan de retraite et des réductions pour employés. Si vous êtes passionné par le travail avec les gens et souhaitez évoluer dans un environnement collaboratif, ce poste est fait pour vous.

Benefits

Plan d'épargne retraite

Assurance vie

Réductions pour employés

Programme de reconnaissance et de récompense

Accès à une application de santé numérique

Qualifications

• Expérience dans un environnement orienté client.
• Passion pour le travail en équipe.
• Attitude positive et proactive.

Responsibilities

• Développer des relations avec de nouveaux et anciens clients.
• Traiter les commandes et paiements des clients.
• Maintenir des niveaux de stock et effectuer des inventaires réguliers.

Skills

Service client

Communication

Collaboration

Job description

Are you based in the Ivybridge area? Do you have a passion for working with people?

Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Senior Customer Service Advisor- Sales who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Branch Address: Mill Close, Ivybridge, PL21 9GL

Branch Opening Hours: 7.00 – 4.30 Monday to Friday and every other Saturday morning 8-12

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
• Keep the branch looking clean and tidy, to make a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts
• Work with colleagues to suggest opportunities for improvement
  
  

What’s in it for you?

• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Employee Discount
• Refer a Friend scheme
• Wellbeing Centre via WorkPerks
• New Reward and Recognition programme – launching soon!
  
  

Required Skills And Experience

• Previous industry experience preferred but not essential
• Experience in a customer facing environment
• Passion for working with people
• A positive can-do attitude
  
  

About Us

At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!