Senior Customer Service Advisor

FMG Repair Services Limited; Aylesford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Un capped monthly bonus

23 days annual leave

Life assurance

Vehicle leasing schemes

Pension & Save-as-you-earn

Benefits App & discounts

Health & wellbeing services

Job summary

FMG Repair Services Limited in Aylesford is seeking a Senior Customer Service Advisor for our busy site. You will be the first point of contact, liaising with customers, the bodyshop and third parties to ensure an outstanding experience.

As Senior CSA you coordinate the Bodyshop, prepare job cards, provide progress reports, arrange courtesy cars, and handle payments with attention to security and insurance excesses. A full UK driving licence is essential for this role.

Qualifications

• Experience in fast-paced customer-facing role, within automotive industry.
• Solid IT literacy and ability to use administrative systems.

Responsibilities

• Coordinate the Bodyshop and prepare job cards and files to ensure an efficient filing system.
• Provide vehicle progress reports to customers when requested.
• Arrange and allocate courtesy cars and manage payments, including insurance excess handling.

Skills

Customer Service

Communication

IT Literate

UK Driving Licence

Job description

Salary: Up To £35,000 basic salary, plus bonus

This is an exciting opportunity for a Senior Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our very busy site in Aylesford. As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.

As the Senior CSA you are the coordinator of our Bodyshop. You are responsible for preparing job cards and files as necessary, all the while maintaining and efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies.

We would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escape problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience of working in fast paced customer facing role, within the automotive industry, be that dealership, accident repair, service or sales. A full UK Driving Licence is also an essential requirement for the role.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

• fantastic uncapped monthly bonus schemes
• start with 23 days annual leave, of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• free life assurance (x2 your basic salary)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

We’re going places …

• We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain, - few other businesses can offer you the volume, variety and long-term security as us;
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

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