Senior Customer Service Administrator

www.sammons.co.uk; Farnham; On-site; GBP 25,000 - 35,000; Full time

Job description

• Job Title: Senior Customer Service Administrator
• Contract Type: Permanent
• Job Base: Office based
• Reference: V-97743
• Contact Phone: [phone]
• Job Published: 24/04/2025 09:52

Job Description

Are you a confident communicator and a skilled organiser with a background in customer service? We are working with a well-established business who is seeking an experienced Customer Service Administrator to join their growing operations team. This is a fast paced and critical role where you will oversee one of the busiest areas in the business, managing customer queries and coordination. As part of a close knit office team, you will play a key role in maintaining high standards of customer satisfaction while helping to drive internal efficiency and performance.
Key Responsibilities:

• Offering advice to ensure a rapid resolution.
• Maintain constant communication with customers, keeping them updated.
• Liaise with internal departments to ensure a smooth operation.
• Support the wider team during holiday cover and peak periods.
• Contribute to process improvements and support the Office Supervisor as needed.

What We are Looking For:

• Experience in a customer service administration role.
• Excellent communication skills – both written and verbal.
• Strong organisation and time management abilities.
• Proven ability to multitask in a fast paced, customer focused environment.
• Proficiency in basic IT systems – confident handling systems and data entry.
• A collaborative and proactive attitude, with strong problem solving skills.

Why Apply?

• Join a dynamic and supportive team within a respected industry leader.
• Play a key role in a busy, high-impact environment.
• Gain exposure to a range of technical operations with opportunities for progression.
• Enjoy a varied role where no two days are the same.

If you are a skilled coordinator who thrives under pressure and enjoys working with both people and processes, we would like to hear from you. Apply with your CV or contact our team for a confidential discussion.