Senior Customer Retention & Renewals Specialist (m/f/d)

IGEL Technology; Reading; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading technology company seeks an experienced Renewal Account Manager to oversee contract negotiations and customer retention strategies in Reading. The role is hybrid, offering the flexibility to engage with customers effectively while ensuring contract maximization and adoption of SaaS products. Ideal candidates will have over 5 years of relevant experience, demonstrating a strong understanding of customer management and account services.

Qualifications

• 5+ years in Renewal Account Management.
• Experience with SaaS products and complex accounts.
• Proficient in contract renewal processes.

Responsibilities

• Negotiate contract renewals to maximize value.
• Achieve revenue renewal targets set by management.
• Monitor customer health metrics and identify risks.

Skills

Account Management

Negotiation

Customer Retention

SaaS Products

Customer Service

Job description

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Client:

IGEL Technology

Location:

Reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cd555f9e2f57

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

LOCATION: Reading, UK (Hybrid)

TASKS AND RESPONSIBILITIES:

• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from IGEL.
• Achieve individual and team revenue renewal targets as set by management.
• Identify customer needs and demonstrate account management capabilities to guide renewal closure.
• Maintain an understanding of IGEL licensing models to assist in licensing discussions with sales and customers.
• Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
• Work with the wider team to provide regular and accurate updates on renewal status to management and escalate when needed.
• Engage customers in conversations around renewal readiness, timing, and general needs.
• Connect with customers on multi-year contracts to ensure continued engagement and value realization.
• Present renewal proposals and options to customers and notify them of upcoming contract expirations.
• Collaborate with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalization of offers.
• Partner with the wider Sales team and Customer Experience organization to review customer value achievement and promote product adoption.

EXPERIENCE AND QUALIFICATIONS:

• 5+ years of successful experience in Renewal Account Management.
• Experience leading customer retention and adoption of SaaS products for complex accounts/territories.
• Advanced proficiency with contract renewal processes.
• Experience building relationships with peers and partners.
• Excellent customer management skills, including sales, account management, and customer service.
• Strong work ethic and quota achievement.
• Deep expertise with SaaS subscription selling in enterprise software is preferred.