Senior Customer Resolution Executive in Bristol)

Brite Recruitment; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Bristol is seeking a Senior Customer Resolution Executive to manage high-risk cases, ensuring professional and empathetic resolutions for vulnerable customers. You will play a key role in maintaining service standards and compliance while working in a supportive team environment.

Qualifications

• Previous experience with vulnerable customers in a complaints/resolution role.
• Strong customer service background in a regulated industry.
• Ability to work to set targets and guidelines.

Responsibilities

• Lead the resolution of complex cases and escalate as necessary.
• Identify root causes of complaints and ensure timely resolution.
• Keep up with industry regulations and products.

Skills

Customer service

Communication

Relationship building

IT skills

Multi-tasking

Job description

SENIOR CUSTOMER RESOLUTION EXECUTIVE

BRISTOL

COMPETITIVE SALARY

Our client based in Bristol is looking to recruit a Senior Customer Resolution Executive to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Senior Customer Resolution Executive, you will be responsible for handling complex cases as part of a dedicated team that deal with escalations. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As a Senior Customer Resolution Executive you will:

•Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.

•Identify the root cause of all complaints, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.

•Keep up to date with industry regulations and products.

•Ensure accurate record keeping for all customer contact and decisions.

•Liaise with other departments as needed.

•Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Senior Customer Resolution Executive, you must have:

•Previous experience with vulnerable customers is essential, ideally within a complaints/ resolution focussed role.

•A strong customer service background within a regulated industry (i.e., Financial Services, Utilities, Housing etc.)

•Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.

•Ability to work to set targets and guidelines.

•Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Senior Customer Resolution Executive, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

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