Senior Customer Relationship Specialist

HR GO Recruitment; United Kingdom; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Senior Customer Relationship Specialist in Eastbourne. The role involves providing exceptional support to clients in the transport and logistics industry, handling queries via phone and email, and maintaining client relationships. The ideal candidate should possess strong communication skills, advanced IT literacy, and a proactive attitude. Experience in logistics is advantageous. Competitive salary and friendly work environment offered.

Benefits

Central location in Eastbourne town

Friendly office

Monthly bonus scheme based on performance

Casual work wear

Qualifications

• Being positive, persistent and proactive.
• Striving to exceed client expectations.
• Consultative approach to customer service.

Responsibilities

• Responding to Customer queries via phone, email, and social media.
• Preparing quotations based on client's specifications.
• Building relationships with clients to boost retention.
• Maintaining accurate and up-to-date customer records.

Skills

Customer-oriented

Attention to detail

Problem-solving

Strong communication

Advanced IT literacy

Education

GCSE qualifications or above

Job description

• Job Title: Senior Customer Relationship Specialist
• Location: Eastbourne
• Salary: 26,000k- 30.000k (DOE)
• Job Type: Permanent
• Work hours: Monday to Friday (9:00am-5:30pm)

HRGO Recruitment are seeking a Senior Customer Relationship Specialist for a well-established transport and logistics brokerage company based in Eastbourne. This is 1 out of the 100 other branches in the country and over 400 around the world.

You will need to be a highly independent and customer oriented. You will be responsible for providing exceptional support to clients, advising on our different suppliers, and continuously self-educating to become a trusted consultant.

You will serve as the primary point of contact so your attention to detail, problem solving and ability to build relationships will be crucial in this role. Your continuous interest in logistics and persistence in finding relevant knowledge will be the road to success.

Duties will include but not limited to:

• Responding to Customer queries via phone, email, and social media
• Preparing quotations based on client's specifications
• Communicating with Carriers, H/O and suppliers
• Supporting the sales team with administration tasks
• Building relationships with clients to boost retention
• Collaborating with internal teams
• Maintaining accurate and up-to-date customer records
• Providing status updates on shipments, delivery schedules and any changes/delays
• Handling any customer complaints professionally
• Staying up to date with industry trends, procedures and regulations

Role Requirements:

• Being positive, persistent and proactive
• Striving to exceed expectations
• Consultative approach to customer service
• Advanced level of IT literacy
• Logistics experience would be a significant advantage
• GCSE qualifications or above

Benefits:

• Central location in Eastbourne town
• Friendly office
• Monthly bonus scheme based on performance
• Casual work wear

If you are interested in this opportunity, click 'APPLY NOW' and subject to successful shortlisting, you will be contacted by a consultant from the Eastbourne branch.