Senior Customer Relations Coordinator

JS Recruitment UK LTD; Pontefract; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in Pontefract is seeking a Senior Customer Relations Coordinator to provide administrative support and manage client relationships. Ideal candidates will have a strong administrative background and excellent attention to detail. Responsibilities include managing documentation and acting as the main point of contact for various stakeholders. This position requires proficiency in MS Office and a full UK driving licence for potential travel.

Qualifications

• Experience managing client relationships professionally.
• Confident communicator with solid organizational skills.
• Able to work independently and as part of a team.

Responsibilities

• Provide exceptional administrative support across training and apprenticeship programmes.
• Act as the main point of contact for clients, learners, tutors, and awarding bodies.
• Manage course documentation, reports, and key project timelines.

Skills

Strong administrative background

Client relationship management

Excellent communication skills

Organizational skills

Proficiency in MS Office

Job description

Senior Customer Relations Coordinator Job ref:

We’re recruiting on behalf of a growing organisation in the training and education sector for a Senior Customer Relations Coordinator. This is a varied role combining high-level administration with client relationship management, ideal for someone who thrives in a busy, professional environment.

Key Responsibilities:

• Provide exceptional administrative support across training and apprenticeship programmes
• Act as the main point of contact for clients, learners, tutors, and awarding bodies
• Manage course documentation, reports, and key project timelines
• Maintain internal systems and ensure compliance with regulatory standards
• Prepare client reports and assist with invoicing and cost tracking
• Support new tutor recruitment and onboarding
• Help identify opportunities to improve processes and enhance client experience

What We’re Looking For:

• Strong administrative background with excellent attention to detail
• Experience managing client relationships professionally
• Confident communicator with solid organisational skills
• Able to work independently and as part of a team
• Proficient in MS Office, particularly Excel
• Full UK driving licence (travel may be required)

This is a great opportunity for someone looking to take ownership of their role and contribute to a values-led, client-focused organisation.

JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website.

Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.

JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

KEYWORDS: Customer Relations Coordinator, Administrator, Senior Administrator, Account Manager

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