Senior Customer Network Engineer

TN United Kingdom; Manchester; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Senior Customer Network Engineer, where you will play a pivotal role in delivering secure and high-performing network solutions. As part of a rapidly expanding team, you will leverage your expertise to implement complex managed solutions, ensuring customer satisfaction and innovation in network architecture. This role offers the opportunity to work with cutting-edge technology in a collaborative environment, with a focus on automation and customer experience. Enjoy a supportive work culture that values your well-being and professional growth, along with attractive perks and benefits.

Benefits

Private Healthcare

25 days annual leave

Birthday off

Wedding bonus

Baby bonus

Gift Day

Contributory pension scheme

Dog-friendly office

Monthly breakfasts

Team socials

Qualifications

• Proven track record in complex network environments.
• Expertise in implementing and supporting network solutions.
• Ability to produce clear technical documentation.

Responsibilities

• Act as the primary technical authority on network implementation projects.
• Lead configuration and deployment of network hardware.
• Provide technical guidance and mentorship to junior engineers.

Skills

TCP/IP

BGP

OSPF

Fortinet Fortigate

SD-WAN

MPLS

Juniper Mist

Python

Ansible

ITIL

Education

Degree in Computer Networking

Degree in Computer Science

Degree in Engineering

Tools

Fortinet SD-WAN

Network Monitoring Platforms

Job description

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Client:

Elevate Group

Location:

Manchester, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

c89b5711c898

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Description

We are seeking an experienced Senior Customer Network Engineer to join our team, focusing on delivering large-scale, complex managed solutions to our customers. In this critical role, you will leverage your deep expertise to deliver secure, resilient, and high-performing network solutions.

We’re rapidly expanding our fibre rollout, building on our existing, extensive national network footprint of owned and operated dark fibre and fixed wireless. We’re operating at the cutting edge of full-fibre network infrastructure technology and architecture. Innovating in end-to-end, shovel-to-packet, automation to create ground breaking customer experiences, whilst embedding software defined architecture and NFV deep into our build.

We’re expanding on our solid foundation to create an unrivalled, all-star network team.

Remote working is available and fully supported with at least 3 days per week in Manchester HQ as required.

Key Responsibilities

• Act as the primary technical authority on customer network implementation projects, ensuring technical deliverables meet design specifications, timelines, and quality standards
• Collaborate effectively with project managers, clients, and other technical teams
• Lead the hands-on configuration, installation, and deployment of network hardware (routers, switches, firewalls, access points) for customer projects
• Implement robust, scalable network LAN, WLAN, WAN, and Security solutions tailored to customer requirements
• Implement and troubleshoot various WAN technologies, including MPLS, SD-WAN, site-to-site VPNs, and other Internet-based connectivity solutions
• Serve as an escalation point for the Customer Network Provisioning Team, providing expert-level guidance and ensuring resolution of any issues in a timely manner
• Maintain comprehensive network documentation, including network diagrams, configurations, and procedures
• Participate in project meetings and provide technical updates
• Provide technical guidance and mentorship to junior customer network engineers
• Other duties as required by your line manager

Skills, Knowledge and Expertise

• Proven track record in implementing, and supporting complex network environments, ideally within an MSP or Enterprise environment
• Expert-level networking fundamentals, including TCP/IP, routing protocols (BGP, OSPF), switching technologies, and network security principles
• Advanced practical experience with Fortinet Fortigate firewalls, including configuration, policy management, VPNs, UTM features, and Fortinet SD-WAN and SASE
• Strong knowledge of complex WAN technologies, including SD-WAN, MPLS, VPNs, and other connectivity solutions
• Demonstrable hands-on experience deploying and managing Juniper Mist wireless and wired solutions
• Experience in successfully delivering technical aspects of network projects from conception to implementation and handover
• Ability to produce clear, concise, and accurate technical documentation
• Able to work under pressure and meet deadlines
• Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and vendors at all levels
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent organizational and time management skills
• A degree in computer networking, science, engineering or related field
• Proficiency in network automation and scripting (e.g., Python, Ansible) is highly desirable
• Experience with network concepts within major cloud platforms (AWS, Azure, etc)
• Familiarity with other security concepts and technologies (e.g., NAC, IDS/IPS, SIEM integration, ZTNA)
• Understanding of or certification in ITIL principles
• Experience with industry-standard network monitoring and management platforms

In return you will get...

It's all about you - We believe that taking care of yourself is truly important and allows you to perform at your very best. Joining the Elevate Group, we will award you with your very own birthday off, day off to move house, £500 Wedding bonus + day off and £500 Baby bonus for those special life events! Roll on the good times!

Perks at work - Whether it be our Manchester (Northern Quarter) or Bristol office. Our offices are dog friendly, where we also hold free monthly breakfasts and team socials to celebrate and bring our people together!

Holidays - 25 days annual leave, along with Bank Holidays. If that’s not enough, you also have the option to purchase 5 additional days per year!

Healthcare - Private Healthcare which can be for you and your family! Keeping everyone healthy and happy!

Gift Day - Christmas has come early as we award every colleague an Elevate Gift Day day giving you the chance to get your last minute prep done or to kick back and relax!

Pension/Life Assurance - We have a contributory pension scheme which is a salary sacrificed along with life assurance which is 4x your basic salary.

Wellbeing - You will have a paid leave day that is completely for you. The aim of the day is to look after your well-being. This day can be spent doing anything that makes you happy and relaxed, whether this is a duvet day, a spa day, walking in the fresh air,

In a world of disjointed, disconnected service, Elevate is your ground to cloud technology partner. We make seamless, secure intelligent networks as effortless as they should be.