Senior Customer Manager - Planning, Marketing & Operations

AXA UK; Royal Tunbridge Wells; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

AXA Health is seeking a proactive marketing professional for a 12-month fixed-term position. You'll lead annual marketing targets, deliver strategic initiatives, and enhance customer experience by leveraging insights and stakeholder engagement.

Benefits

Competitive annual salary up to £80,000

Discretionary company & performance-based bonus

Cash allowance of £5,200

Contributory pension scheme (up to 12% employer contributions)

Life Assurance (up to 10 x annual salary)

Private health cover

28 days annual leave plus Bank Holidays

Qualifications

• Passionate about using insights to act differently.
• Solid commercial understanding.
• Confident in using metrics to assess success.

Responsibilities

• Lead the delivery of AXA Health's annual marketing targets.
• Support the step-change required to increase customer contribution.
• Deliver integrated initiatives including new feature launches.

Skills

Marketing experience

Engagement skills

Interpersonal skills

Organizational skills

Job description

Description

Are you passionate about revolutionising customer marketing activities? Join AXA Health on a 12-month fixed-term contract. We're looking for a proactive, insight driven professional to shape and deliver strategic intent for Customer Experience, Marketing and Operations (CEMO) audiences.

You'll be instrumental in ensuring that insight and data underpins everything we do, working closely with our wider CEMO teams, to provide shape and framework.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Tunbridge Wells office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

• Lead the delivery of AXA Health's annual marketing targets.
• Set and shape the correct approach for each of our underlying hypothesis.
• Support the step-change required, increasing our contribution to both business and customer.
• Deliver integrated initiatives, such as new feature launches, mandatory activities and special projects.
• Enable insights across a variety of methods, including campaigns, influencing key stakeholders and helping support the increase in customer satisfaction.
• Be a confident communicator, creating strong working relationships with stakeholders at all levels.
• Maintain clear communication, simplifying complex proposals.
• Bring in high quality external thinking.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

• Marketing experience of delivering alternative perspectives across Financial Services, Health and Wellbeing activities.
• Passionate about using insights to act and do things differently.
• Presentational and engagement skills, ability to adjust style to situation and audience.
• Solid commercial understanding, ability to work in partnership with wider stakeholders.
• Excellent storyteller, able to engage a diverse group of stakeholders.
• Understanding of adhering to and managing within a regulated environment.
• Strong interpersonal and organisational skills, professional in your approach.
• Track record of seeking excellence in the service we can provide to our customers.
• Confident in being able to use metrics to assess success.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary up to £80,000 dependent on experience
• Discretionary company & performance-based bonus
• Cash allowance of £5,200
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

#LI-Hybrid #FeelgoodHealth

Who we are:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business by developing easy, efficient, digital experiences for our customers. We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.