Senior Customer Manager

Parker Young Recruitment Ltd; Peterborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Senior Customer Manager for a prominent food brand in the UK. This role focuses on managing relationships with Tesco to drive sales and growth. The ideal candidate will have extensive experience in retail and proven negotiation skills with major grocery retailers. This position offers a flexible working culture and the opportunity for significant impact in a dynamic team.

Benefits

Flexible working environment

Professional growth opportunities

Dynamic and innovative team

Qualifications

• Extensive knowledge of Tesco and FMCG strategies.
• Track record of leading negotiations with major retailers.
• Hands-on experience with Tesco's systems and processes.

Responsibilities

• Develop and implement a Joint Business Plan with Tesco.
• Work with Finance, Category, Marketing, and Supply teams.
• Ensure best-in-class supplier service and engagement.

Skills

Retail landscape knowledge

Commercial negotiation

Tesco systems experience

Category and shopper insights

Relationship building

Numerical and analytical skills

Adaptability and collaboration

Job description

Senior Customer Manager – Leading UK Food Brand

Hybrid Working culture / Flexible, grown up culture / Strategic Role with a Major Retailer

Parker Young is delighted to partner with a leading name in the UK food industry to recruit a Senior Customer Manager. This pivotal role is focused on managing our client’s relationship with Tesco, driving sales, profit, and market share growth through exceptional customer management and strategic business planning.

About the Role

As the Senior Customer Manager, you will be the key commercial interface with Tesco, responsible for building strong relationships with their Buying and Supply teams. Your main objective will be to deliver outstanding results in sales, profit, and share growth, ensuring best-in-class execution of ranging, pricing, and promotional strategies.

Key Responsibilities

• Develop and implement a Joint Business Plan with Tesco, focusing on mutual growth and success.
• Work cross-functionally with Finance, Category, Marketing, and Supply to integrate insights into commercial strategies.
• Deliver a 'business partnering' approach to ensure best-in-class supplier service and engagement.
• Translate shopper and category insights into clear, actionable plans that provide a competitive edge.
• Support inclusion and diversity initiatives within the organisation.
• Embrace personal development and demonstrate a commitment to health and safety practices.

We are looking for someone with…

• Extensive knowledge of the retail landscape, with a particular focus on Tesco and FMCG business strategies.
• Proven track record of leading complex commercial negotiations with major grocery retailers.
• Hands-on experience with Tesco systems and processes, including Core Connect, TescoLink, and Dunnhumby.
• Strong skills in category and shopper insights, with the ability to translate data into growth strategies.
• Experience in building trusted relationships with Tesco's Buying, Supply, and Category teams.
• Excellent numerical and analytical skills, with confidence in forecasting, P&L management, and scenario modelling.
• Adaptable, collaborative, and proactive, with the ability to work under pressure and deliver results against tight deadlines.

Why Join?

• Be part of a dynamic and innovative team in a leading UK food business.
• Drive significant impact through strategic partnerships with a major retailer.
• Enjoy a flexible working environment that supports professional growth and development.

If this sounds like the role for you, please contact us to express your interest and learn more about this exciting opportunity on 0113 8314455 or [e-mail]