Senior Customer Insights Analyst

JR United Kingdom; Oxford; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading luxury retailer is seeking a Senior Customer Insights Analyst to drive analytics and insights within the CRM and Loyalty functions. The role offers up to £60,000 plus bonus in a hybrid working model, allowing for a dynamic work environment that values data-centric innovation and personal development. Candidates should have strong SQL and Python skills, with a focus on clear communication of insights to non-technical stakeholders.

Benefits

Hybrid working: 3 days in the office

Dedicated development time for projects

Opportunities with offline and digital datasets

Qualifications

• Strong SQL skills required for querying large datasets.
• Basic experience in Python for forecasting or modelling.
• Ability to communicate data-driven insights effectively.

Responsibilities

• Own CRM and campaign insight projects from brief to delivery.
• Partner with marketing and loyalty teams to recommend actions.
• Mentor junior analysts and contribute to team culture.

Skills

SQL (BigQuery)

Python

Commercially minded

Stakeholder communication

Job description

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Senior Customer Insights Analyst, oxford district

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Client:

3Search

Location:

oxford district, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Senior Insights Analyst - Retail

Salary: Up to £60,000 + bonus

Location: West London (Hybrid – 3 days in office)

? About Our Client

Our client is a globally recognised luxury retailer, renowned for its blend of heritage, innovation, and customer-centric strategy. Within the Loyalty & CRM function, data is not a support function but it is the strategic engine driving smarter decisions, personalised campaigns, and meaningful customer engagement. The team culture is ambitious, supportive, and iterative. Everyone is encouraged to experiment, test ideas, and push analytics beyond reporting.

? The Senior Insights Analyst will

• Own CRM and campaign insight projects from brief to delivery, working across loyalty, personalisation, and reward programmes
• Partner with marketing, CRM and loyalty teams to scope, model, and recommend commercially sound actions
• Use SQL (BigQuery) and Python to deliver insights and forecast scenarios using offline and online customer data
• Present data-driven recommendations using PowerPoint and Excel, no dashboarding, just clear commercial storytelling
• Mentor junior analysts and contribute to a team culture of learning, experimentation, and impact
• Strong SQL (BigQuery or equivalent) - must be confident querying and manipulating large datasets
• Experience using Python for exploratory modelling, forecasting, or testing (basic knowledge accepted)
• Commercially minded - able to work with ambiguity and turn vague questions into testable hypotheses
• Skilled in stakeholder communication, especially with non-technical teams (CRM, loyalty, marketing)
• Ability to build compelling business cases and clearly explain the “why” behind the data
• Salary up to £60,000 + bonus (5–10%)
• Hybrid working: 3 days per week in the Hammersmith office
• Dedicated development time to explore projects and new techniques
• Opportunity to work with both offline and digital datasets
• A fast-moving, high-impact analytics environment with scope to evolve toward advanced analytics

Ready to shape the future of CRM and customer insight?

This is a unique chance to work at the intersection of loyalty, marketing, and strategic analytics within a globally admired luxury brand. Submit your CV now to explore how you could grow your career in a team that values data-led innovation, not just reporting.

?At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.