Senior Customer Insights Analyst

3Search; London; Hybrid; GBP 60,000 - 69,000; Full time

Job summary

A leading firm in luxury retail seeks a Senior Insights Analyst to enhance CRM insights and drive data-led decisions. This role encompasses managing projects, using SQL and Python for analysis, and presenting actionable recommendations. Join a supportive team that values innovation and strategic thinking.

Benefits

Hybrid working model

Dedicated development time for projects

Opportunities for mentorship

Qualifications

• Strong SQL skills (BigQuery or equivalent) required.
• Experience in using Python for exploratory modeling is beneficial.
• Ability to communicate effectively with non-technical teams.

Responsibilities

• Own CRM and campaign insight projects from brief to delivery.
• Present data-driven recommendations clearly.
• Mentor junior analysts in a collaborative environment.

Skills

SQL

Python

Commercial awareness

Communication skills

Job description

This range is provided by 3Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from 3Search

Tommaso Lucentini Tommaso Lucentini is an Influencer

Scaling Analytics & Insight Teams @3Search | LinkedIn Top Voice | Recruitment Marketing & Employer Branding

Senior Insights Analyst - Retail

Salary: Up to £60,000 + bonus

Location: West London (Hybrid – 3 days in office)

Our client is a globally recognised luxury retailer, renowned for its blend of heritage, innovation, and customer-centric strategy. Within the Loyalty & CRM function, data is not a support function but it is the strategic engine driving smarter decisions, personalised campaigns, and meaningful customer engagement. The team culture is ambitious, supportive, and iterative. Everyone is encouraged to experiment, test ideas, and push analytics beyond reporting.

The Senior Insights Analyst will

• Own CRM and campaign insight projects from brief to delivery, working across loyalty, personalisation, and reward programmes
• Partner with marketing, CRM and loyalty teams to scope, model, and recommend commercially sound actions
• Use SQL (BigQuery) and Python to deliver insights and forecast scenarios using offline and online customer data
• Present data-driven recommendations using PowerPoint and Excel, no dashboarding, just clear commercial storytelling
• Mentor junior analysts and contribute to a team culture of learning, experimentation, and impact
• Strong SQL (BigQuery or equivalent) - must be confident querying and manipulating large datasets
• Experience using Python for exploratory modelling, forecasting, or testing (basic knowledge accepted)
• Commercially minded - able to work with ambiguity and turn vague questions into testable hypotheses
• Skilled in stakeholder communication, especially with non-technical teams (CRM, loyalty, marketing)
• Ability to build compelling business cases and clearly explain the “why” behind the data
• Salary up to £60,000 + bonus (5–10%)
• Hybrid working: 3 days per week in the Hammersmith office
• Dedicated development time to explore projects and new techniques
• Opportunity to work with both offline and digital datasets
• A fast-moving, high-impact analytics environment with scope to evolve toward advanced analytics

Ready to shape the future of CRM and customer insight?

This is a unique chance to work at the intersection of loyalty, marketing, and strategic analytics within a globally admired luxury brand. Submit your CV now to explore how you could grow your career in a team that values data-led innovation, not just reporting.

At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst and Marketing

• Industries

  Retail, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry

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