Senior Customer Insights Analyst

JR United Kingdom; Gloucester; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

A leading luxury retail brand seeks a Senior Customer Insights Analyst to drive CRM and campaign insights. This hybrid role involves working with customer data and analytics, engaging stakeholders effectively, and mentoring junior analysts. The successful candidate will leverage SQL and Python to deliver commercially valuable insights in a dynamic team culture.

Benefits

Dedicated development time

Hybrid working

5-10% performance bonus

Qualifications

• Strong SQL skills for querying large datasets.
• Experience with Python for modelling and forecasting.
• Ability to communicate with non-technical stakeholders.

Responsibilities

• Own CRM and campaign insight projects from brief to delivery.
• Partner with marketing to recommend commercially sound actions.
• Present data-driven recommendations using clear storytelling.

Skills

SQL

Python

Data Analysis

Communication

Stakeholder Management

Tools

BigQuery

PowerPoint

Excel

Job description

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Senior Customer Insights Analyst, Gloucester

Client: 3Search

Location: Gloucester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Senior Insights Analyst - Retail

Salary: Up to £60,000 + bonus

Location: West London (Hybrid – 3 days in office)

About Our Client

Our client is a globally recognised luxury retailer, renowned for its blend of heritage, innovation, and customer-centric strategy. Within the Loyalty & CRM function, data is a strategic engine driving smarter decisions, personalised campaigns, and customer engagement. The team culture is ambitious, supportive, and iterative, encouraging experimentation and pushing analytics beyond reporting.

The Senior Insights Analyst will

• Own CRM and campaign insight projects from brief to delivery, working across loyalty, personalisation, and reward programmes
• Partner with marketing, CRM and loyalty teams to scope, model, and recommend commercially sound actions
• Use SQL (BigQuery) and Python to deliver insights and forecast scenarios using offline and online customer data
• Present data-driven recommendations using PowerPoint and Excel, focusing on clear commercial storytelling
• Mentor junior analysts and contribute to a team culture of learning and impact
• Strong SQL (BigQuery or equivalent) skills for querying large datasets
• Experience with Python for exploratory modelling, forecasting, or testing (basic knowledge acceptable)
• Commercially minded, able to work with ambiguity and develop hypotheses
• Skilled in stakeholder communication, especially with non-technical teams
• Ability to build compelling business cases and explain data insights clearly

Additional benefits include a salary up to £60,000 + bonus (5–10%), hybrid working, dedicated development time, and opportunities to work with both offline and digital datasets in a fast-paced environment.

Ready to shape the future of CRM and customer insight? Submit your CV now to grow your career in a team that values data-led innovation.

At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.