Senior Customer Insights Analyst

JR United Kingdom; Derby; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

Une entreprise de luxe mondialement reconnue recherche un Senior Insights Analyst pour rejoindre son équipe CRM. Ce poste combine des responsabilités stratégiques et analytiques sur des projets d'insights, en utilisant SQL et Python, pour influencer la personnalisation et l'engagement client. C'est une opportunité unique de travailler à l'intersection du marketing et de l'analyse stratégique au sein d'une marque admirée.

Benefits

Temps dédié au développement

Travail hybride - 3 jours par semaine au bureau

Possibilité de travailler avec des ensembles de données en ligne et hors ligne

Environnement analytique dynamique et à fort impact

Qualifications

• Experience de gestion de projets d'insights CRM.
• Compétences avancées en SQL et connaissance de Python.
• Capacité à communiquer efficacement avec des équipes non techniques.

Responsibilities

• Gérer des projets d'insights CRM, de la conception à la livraison.
• Fournir des recommandations basées sur des données et expliquer le 'pourquoi' derrière les données.
• Mentor pour les analystes juniors et contribuer à une culture d'apprentissage.

Skills

SQL

Python

Communication

Commercial Awareness

Job description

Social network you want to login/join with:

Location: West London (Hybrid – 3 days in office)

? About Our Client

Our client is a globally recognised luxury retailer, renowned for its blend of heritage, innovation, and customer-centric strategy. Within the Loyalty & CRM function, data is not a support function but it is the strategic engine driving smarter decisions, personalised campaigns, and meaningful customer engagement. The team culture is ambitious, supportive, and iterative. Everyone is encouraged to experiment, test ideas, and push analytics beyond reporting.

? The Senior Insights Analyst will

• Own CRM and campaign insight projects from brief to delivery, working across loyalty, personalisation, and reward programmes
• Partner with marketing, CRM and loyalty teams to scope, model, and recommend commercially sound actions
• Use SQL (BigQuery) and Python to deliver insights and forecast scenarios using offline and online customer data
• Present data-driven recommendations using PowerPoint and Excel, no dashboarding, just clear commercial storytelling
• Mentor junior analysts and contribute to a team culture of learning, experimentation, and impact
• Strong SQL (BigQuery or equivalent) - must be confident querying and manipulating large datasets
• Experience using Python for exploratory modelling, forecasting, or testing (basic knowledge accepted)
• Commercially minded - able to work with ambiguity and turn vague questions into testable hypotheses
• Skilled in stakeholder communication, especially with non-technical teams (CRM, loyalty, marketing)
• Ability to build compelling business cases and clearly explain the “why” behind the data
• Salary up to £60,000 + bonus (5–10%)
• Hybrid working: 3 days per week in the Hammersmith office
• Dedicated development time to explore projects and new techniques
• Opportunity to work with both offline and digital datasets
• A fast-moving, high-impact analytics environment with scope to evolve toward advanced analytics

Ready to shape the future of CRM and customer insight?

This is a unique chance to work at the intersection of loyalty, marketing, and strategic analytics within a globally admired luxury brand. Submit your CV now to explore how you could grow your career in a team that values data-led innovation, not just reporting.

?At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.