Senior Customer Insights Analyst

JR United Kingdom; Dartford; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Join a leading luxury retailer as a Senior Customer Insights Analyst, where you'll drive CRM and campaign insights, collaborating closely with marketing teams to shape customer engagement strategies. With a hybrid working model and opportunities for professional development, this role focuses on using SQL and Python to unlock customer data potential, benefiting a brand that prioritizes data-led innovation.

Benefits

Hybrid working model: 3 days in the office

Dedicated development time for projects

5–10% bonus potential

Qualifications

• Strong SQL skills (BigQuery or equivalent).
• Experience using Python for modelling or forecasting.
• Skilled in communicating insights to non-technical teams.

Responsibilities

• Own CRM and campaign insight projects from brief to delivery.
• Partner with marketing and CRM teams for actionable insights.
• Present data-driven recommendations using clear storytelling.

Skills

SQL

Python

Stakeholder Communication

Data Analysis

Commercial Mindset

Job description

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Senior Customer Insights Analyst, dartford

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Client:

3Search

Location:

dartford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Senior Insights Analyst - Retail

Salary: Up to £60,000 + bonus

Location: West London (Hybrid – 3 days in office)

? About Our Client

Our client is a globally recognised luxury retailer, renowned for its blend of heritage, innovation, and customer-centric strategy. Within the Loyalty & CRM function, data is not a support function but it is the strategic engine driving smarter decisions, personalised campaigns, and meaningful customer engagement. The team culture is ambitious, supportive, and iterative. Everyone is encouraged to experiment, test ideas, and push analytics beyond reporting.

? The Senior Insights Analyst will

• Own CRM and campaign insight projects from brief to delivery, working across loyalty, personalisation, and reward programmes
• Partner with marketing, CRM and loyalty teams to scope, model, and recommend commercially sound actions
• Use SQL (BigQuery) and Python to deliver insights and forecast scenarios using offline and online customer data
• Present data-driven recommendations using PowerPoint and Excel, no dashboarding, just clear commercial storytelling
• Mentor junior analysts and contribute to a team culture of learning, experimentation, and impact
• Strong SQL (BigQuery or equivalent) - must be confident querying and manipulating large datasets
• Experience using Python for exploratory modelling, forecasting, or testing (basic knowledge accepted)
• Commercially minded - able to work with ambiguity and turn vague questions into testable hypotheses
• Skilled in stakeholder communication, especially with non-technical teams (CRM, loyalty, marketing)
• Ability to build compelling business cases and clearly explain the “why” behind the data
• Salary up to £60,000 + bonus (5–10%)
• Hybrid working: 3 days per week in the Hammersmith office
• Dedicated development time to explore projects and new techniques
• Opportunity to work with both offline and digital datasets
• A fast-moving, high-impact analytics environment with scope to evolve toward advanced analytics

Ready to shape the future of CRM and customer insight?

This is a unique chance to work at the intersection of loyalty, marketing, and strategic analytics within a globally admired luxury brand. Submit your CV now to explore how you could grow your career in a team that values data-led innovation, not just reporting.

?At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.