Senior Customer Insights Analyst

JR United Kingdom; Coventry; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A prestigious luxury retailer is seeking a Senior Customer Insights Analyst to lead CRM analysis and insights, leveraging data to drive marketing strategies. This role offers a dynamic work environment focusing on data-led innovation, with a promising salary of up to £60,000 plus bonuses, and the opportunity for hybrid work arrangements.

Benefits

Hybrid working: 3 days in office

Dedicated development time for projects

Opportunity to work with diverse datasets

Qualifications

• Strong SQL skills required for data manipulation.
• Experience in Python for exploratory modelling preferred.
• Ability to communicate effectively with both technical and non-technical teams.

Responsibilities

• Manage CRM and campaign insight projects.
• Use SQL and Python for data-driven recommendations.
• Present insights clearly using tools like PowerPoint and Excel.

Skills

SQL

Python

Data Analysis

Stakeholder Communication

Commercial Mindedness

Job description

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Senior Customer Insights Analyst, coventry

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Client:

3Search

Location:

coventry, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Senior Insights Analyst - Retail

Salary: Up to £60,000 + bonus

Location: West London (Hybrid – 3 days in office)

? About Our Client

Our client is a globally recognised luxury retailer, renowned for its blend of heritage, innovation, and customer-centric strategy. Within the Loyalty & CRM function, data is not a support function but it is the strategic engine driving smarter decisions, personalised campaigns, and meaningful customer engagement. The team culture is ambitious, supportive, and iterative. Everyone is encouraged to experiment, test ideas, and push analytics beyond reporting.

? The Senior Insights Analyst will

• Own CRM and campaign insight projects from brief to delivery, working across loyalty, personalisation, and reward programmes
• Partner with marketing, CRM and loyalty teams to scope, model, and recommend commercially sound actions
• Use SQL (BigQuery) and Python to deliver insights and forecast scenarios using offline and online customer data
• Present data-driven recommendations using PowerPoint and Excel, no dashboarding, just clear commercial storytelling
• Mentor junior analysts and contribute to a team culture of learning, experimentation, and impact
• Strong SQL (BigQuery or equivalent) - must be confident querying and manipulating large datasets
• Experience using Python for exploratory modelling, forecasting, or testing (basic knowledge accepted)
• Commercially minded - able to work with ambiguity and turn vague questions into testable hypotheses
• Skilled in stakeholder communication, especially with non-technical teams (CRM, loyalty, marketing)
• Ability to build compelling business cases and clearly explain the “why” behind the data
• Salary up to £60,000 + bonus (5–10%)
• Hybrid working: 3 days per week in the Hammersmith office
• Dedicated development time to explore projects and new techniques
• Opportunity to work with both offline and digital datasets
• A fast-moving, high-impact analytics environment with scope to evolve toward advanced analytics

Ready to shape the future of CRM and customer insight?

This is a unique chance to work at the intersection of loyalty, marketing, and strategic analytics within a globally admired luxury brand. Submit your CV now to explore how you could grow your career in a team that values data-led innovation, not just reporting.

?At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.