Senior Customer Insight Analyst

DowJones International Limited; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Senior Customer Insight Analyst to join their dynamic team in London. This role is pivotal in delivering key customer and market insights that drive growth across various B2B products. You will engage in comprehensive research projects, collaborating with multiple stakeholders to ensure that customer intelligence informs decision-making. With a focus on both qualitative and quantitative methodologies, you'll synthesize insights and manage projects effectively. If you excel in a fast-paced environment and are passionate about making data-driven decisions, this opportunity is perfect for you.

Benefits

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Lifestyle Programs & Wellness Resources

Education Benefits

Family Care Benefits & Caregiving Support

Subscription Discounts

Employee Referral Program

Qualifications

• Strong experience in customer and market research with project management skills.
• Ability to learn quickly and thrive in fast-paced environments.

Responsibilities

• Conduct customer and market research from design to execution.
• Develop insights and represent customer voice at leadership levels.

Skills

Qualitative Research Methodologies

Quantitative Research Methodologies

Project Management

Stakeholder Management

Communication Skills

Presentation Skills

Problem Solving

Numeracy Skills

Literacy Skills

Tools

Google Sheets

Google Slides

Job description

Job Description:

Reporting into the Principal, Customer & Market Research, the Senior Customer Insight Analyst is part of the wider Risk & Research Proposition team, helping deliver key customer and market insights that various stakeholder teams need to drive growth.

Dow Jones Customer Insight Analyst

The Propositions team is responsible for growing Dow Jones’ portfolio of B2B products. Working closely with Proposition, Product Management, Marketing, and other stakeholders, the function explores and delivers a series of new propositions to market.

Key Responsibilities

1. Undertake customer and market research covering end-to-end proposition design, from market analysis to supporting business and proposition leaders on business case development.
2. Assist the C&MR team in representing the voice of the customer at senior leadership level to ensure that customer and market intelligence is at the heart of decision-making.
3. Develop strong working relationships within the C&MR team and other functions across the business to deliver tailored and relevant insights.
4. Deliver customer and market research projects, from briefing sessions to execution, including customer recruitment, managing fieldwork, reporting progress, performing QA, and analysis.
5. Undertake thorough desk research and ensure insights are appropriately synthesized.
6. Liaise with external partners, such as research agencies, to ensure world-class service delivery in line with internal standards.
7. Support the Customer & Market Research team lead with workflow planning and budget management.

Attributes & Experience

1. Ability to learn quickly, solve problems creatively, and thrive in a fast-paced environment.
2. Thorough understanding of qualitative and quantitative research methodologies, with experience in designing discussion guides within a B2B setting.
3. Experience in performing desk research and obtaining insights from publicly available information.
4. Flexibility in responding to changing business priorities and requirements.
5. Proven track record of achieving results in a matrix organization.
6. Willingness to work a minimum of 3 days a week in the London office while being comfortable in a remote working environment.
7. Solid experience in customer and market research, including project management and delivering actionable insights.
8. Capable of managing projects and deadlines effectively and independently.
9. Excellent numeracy and literacy skills, with attention to detail.
10. Strong communication and stakeholder management skills.
11. Strong presentation skills and the ability to make complex data easy to understand.
12. Proficiency with Google’s suite products (Google Sheets, Google Slides).
13. Experience in the market research industry, either in-house or agency-side.
14. Experience in conducting research and managing teams in B2B markets, ideally within the media and information sectors.

Dow Jones

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats. Dow Jones has produced unrivaled quality content for more than 135 years and today has one of the world’s largest news gathering operations globally.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Subscription Discounts
• Employee Referral Program

Reasonable accommodation: Dow Jones is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation in completing your application due to a disability, please email us. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Risk & Research

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status: Non-Union role