Senior Customer Engagement Manager

South West Water; Folly Gate; On-site; GBP 38,000 - 45,000; Full time

Job summary

A regional water utility company in England seeks a Senior Customer Engagement Manager to lead a portfolio of events and outreach programs across the South West. The ideal candidate will have proven experience in event planning and strong stakeholder management skills. This full-time role offers a salary of up to £45,000 plus excellent benefits, including a discretionary bonus and health benefits.

Benefits

Generous holiday allowance plus bank holidays

A discretionary bonus

Competitive contributory pension

Share-save scheme

Health benefits

Wellbeing support programs

Group discounts

Cycle to Work Scheme

Financial support services

Qualifications

• Proven experience in event planning and communications.
• Strong stakeholder management and creative skills.
• Ability to travel and work flexibly, including evenings and weekends.
• Full driving license and ability to handle light manual tasks.

Responsibilities

• Deliver a portfolio of events and outreach programmes.
• Lead education outreach strategy.
• Manage external suppliers and logistics.
• Own and develop SES's Flow Zone.

Skills

Event planning

Stakeholder management

Creative skills

Job description

At South West Water, we believe that the strongest businesses are built on solid, stable foundations—fostering a vision and culture that encourage change, improvement, and innovation. We are proud to provide reliable, efficient, and high-quality drinking water and wastewater services for the South West region. Our ambitions are significant: we aim to reach net-zero by 2030 and have partnered with Wildlife Trusts, National Parks, and local organizations to ensure a sustainable future for generations to come.

If you want to be part of a diverse team where opportunities abound and fresh ideas are valued, #JustAddWater. We are currently seeking a Senior Customer Engagement Manager to join our team in the South West. This is a full-time, permanent position offering a salary of up to £45,000 per annum plus excellent benefits.

Your role will involve leading a 12-month programme of customer engagement events, such as roadshows, pop-ups, and outreach activities. You will collaborate closely with senior stakeholders and manage a team to deliver impactful face-to-face and virtual experiences across our regions.

Key Responsibilities:

• Deliver a portfolio of events and outreach programmes
• Lead education outreach strategy
• Manage external suppliers and logistics
• Own and develop SES's Flow Zone

Candidate Requirements:

• Proven experience in event planning and communications
• Strong stakeholder management and creative skills
• Ability to travel and work flexibly, including evenings and weekends
• Full driving license and ability to handle light manual tasks

Closing Date: 22 August 2025

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

We foster a culture of belonging, where inclusion is natural. Diversity is our strength and reflects our communities. We care, value everyone, and celebrate uniqueness. Our core values are:

• Be Rock Solid - Build trust and be trusted
• Be You - Bring your best every day and make your mark in your unique way
• Be the Future - Embrace change, drive progress, and own challenges

In return, we offer a comprehensive benefits package, including:

• Generous holiday allowance plus bank holidays
• A discretionary bonus
• Competitive contributory pension
• Share-save scheme
• Health benefits
• Wellbeing support programs
• Group discounts
• Cycle to Work Scheme
• Financial support services
• And more!