Senior Customer Consultant - Newport

Principality Building Society; Newport; On-site; GBP 20,000 - 25,000; Part time

Job summary

A financial services organization in Newport is seeking enthusiastic individuals for the role of Senior Customer Consultant. This position involves welcoming customers, providing support for financial solutions, and mentoring a team. Full training is provided, making it ideal for those new to the industry. The successful candidates will thrive in a collaborative environment and are passionate about delivering exceptional customer service.

Benefits

Full training

Supportive team environment

Career with purpose

Qualifications

• Natural people person with strong communication skills.
• Comfortable working in a fast-paced, customer-focused environment.
• Ability to deliver outstanding customer service, either face-to-face or over the phone.
• Willingness to learn and grow in the role.

Responsibilities

• Welcome and support customers in finding the right financial solutions.
• Deliver outstanding service that builds trust and long-term relationships.
• Mentor and support a team of Customer Consultants.
• Step in for the Branch Manager when needed.
• Support customers over the phone and through digital channels.
• Ensure smooth running of daily branch operations.
• Stay up to date with internal policies and regulatory requirements.
• Collaborate with colleagues across the branch network.

Skills

Strong communication skills

Customer service orientation

Proactive attitude

Ability to work in a fast-paced environment

Job description

Contract Duration: Full-Time, Fixed Term Contract

Hours: 35 - Talk to us about Flexible Working

Closing Date: 12 October 2025

About Us

BELONG. There’s no place like Principality. Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.

Some reasons you may want to consider working with us: we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks.

Job Description

Looking to build a meaningful career – even if you’re new to the financial services? We’ve got you covered.

At Principality Building Society, we believe great people come from all backgrounds. That’s why we’re looking for individuals with energy, empathy, and a passion for helping others to join our team. No previous industry experience required. We’ll provide full training and support to help you succeed.

We have an exciting opportunity for 2 Part-time Senior Customer Consultant to join our Newport Branch, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online.

As a Senior Customer Consultant, you will:

• Welcome and support customers in finding the right financial solutions.
• Deliver outstanding service that builds trust and long-term relationships.
• Mentor and support a team of Customer Consultants, helping them grow and develop.
• Step in for the Branch Manager when needed, contributing to the smooth running of the branch.
• Supporting customers over the phone and through our digital channels.
• Ensuring the smooth running of daily branch operations in line with policy and procedures.
• Staying up to date with internal policies and regulatory requirements.
• Working collaboratively with your colleagues across the branch network and deliver exceptional service.

Requirements

What we’re looking for:

• A natural people person with strong communication skills.
• Comfortable working in a fast-paced, customer focused environment.
• Ability to deliver outstanding customer service, either face-to-face or over the phone.
• A proactive attitude and willingness to learn and grow in the role.

What We Offer

What we offer:

• Full training – no financial background needed.
• Supportive team environment where your encouraged to thrive.
• A career with a real purpose and impact.

Hours of work for this role will be:

Monday - Wednesday - 9am to 5pm
Every Other Saturday - 9am to 12noon

Ready to start your journey with us?

Apply now and let’s build your future – together.

We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)